Corporate Responsibility
At Aviva, we're committed to doing business responsibly. We are
very conscious of the impact we have on the people we deal with,
the environment we operate within and society as a whole.
To put our business principles into practice, we must deliver on
our responsibilities to:
- Our customers. We achieve this by listening to
their views, treating them fairly, and offering the products and
guidance that help them make decisions appropriate to their needs.
This will help us achieve our vision of being the world's most
trusted savings, investments and insurance provider.
- Our colleagues. Our people make Aviva what it
is. We value the expertise and commitment that all our colleagues
bring to their work, and are committed to offering development
opportunities to help people make the most of their talent. We
promote well-being, diversity and equality in the workplace and
always listen to the feedback we receive.
We're also committed to treating our colleagues with integrity,
honesty and professionalism at all times. We recognise their
individuality and that everyone is different.
- Our communities. We're conscious of the role
we play in the communities we operate in. Our numerous community
programmes focus on key areas such as financial education/literacy,
climate change and life trauma. In addition, as the proud sponsor
of UK Athletics, we get involved with many other local sporting
initiatives and provide funding to various charities.
- The environment - especially climate change.
Managing and reducing our impact on the environment continues to be
a priority for our business. In addition to reducing our
consumption and sourcing zero emissions electricity, we have become
the first carbon neutral insurer covering worldwide
operations.
Fact box:
- Thanks to our diverse approach, we were the only insurer named
in the Stonewall Equality Index of Britain's Top 100 Employers this
year.
- Our volunteer programme enabled colleagues to give 79,900
volunteering hours during 2009 - this figure has nearly doubled
since 2006.
- In 2009 we invested over £8 million in community and charitable
activities around the world.
- We were the first insurer (in 2006) to become carbon neutral in
our worldwide operations.
- 100% of our electricity is purchased from suppliers providing
renewable and zero emission electricity generated by wind, solar,
biomass and hydro sources.