About Customer Services

A name that's familiar and respected

If you want to speak for a business that's known and valued by millions, then this is the place to be. Claims Handling and Customer Service are both technical and personality-driven areas of work. They're also great places to develop your career.

In total, around 1,500 people work in our sales teams, and 4,000 others handle customers' claims. Why so many? Well, so that we can provide a service that treats everyone as individuals - and leave callers thinking 'that was painless'.

To ensure that service stays at the top of its game, we've created seven UK Centres of Excellence that are completely focused on delivering world-class customer service. They're vibrant, enjoyable places to work, with state-of-the-art equipment, innovative systems and processes, and a wide range of useful facilities.

Of course, as well as fostering a buzzing social scene, the large teams mean there are also a great many talents to learn from. And, since we recruit and develop our people according to their natural gifts and talents, you'll find everything - resources, training, support and rewards - to make the very most of your abilities.