People Function

What we do

Our people make us who we are

It's quite a challenge - the People Function at a global business. You've thousands of careers to think of. Thousands of hopes and ambitions. Thousands of skill sets, development plans, salaries, bonuses, benefits and more. Which is precisely why we look for only the most talented people – people with specialist People Function skills, knowledge and expertise – to drive both employee performance and satisfaction on an impressive scale.

 

Our People Function is about strategic influence. Yes, there are policies to produce, practices to embed and programmes to manage. But with everything you do, you'll consider the big picture. It still comes down to people, of course. And from the detailed training to the comprehensive benefits and breadth of opportunities, you'll make sure things stay that way.

 

We have experts in business change, organisational development, strategic rewards, employee communications, employee relations, performance management, law, learning and development, strategic resourcing, work force planning, talent management, corporate responsibility and more. Join them and, as well as developing your own skills you'll have the opportunity to make a massive impact on our business - from the way we work to the way we work with each other.


Locations

As you'd expect of a business our size, we recruit into a lot of different locations. To find out if we're recruiting the right role for you in your area, visit our Current Vacancies page. If you're interested in all the places we do business, visit our main Locations page.

Hear from the People Function

  • Claire Mogford

Where could this take you?

Meet some of our people and see how they have progressed at Aviva.



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Maria Lewis

Excellence Consultant

Contact Centre Manager

I started off in sales for Ford, then when Ford moved away from Aviva I got a role in our Direct Life department working with financial advisors. From there I moved to the Chief executives office for UKGI where I have been for the last 5 years. Now it’s my role to oversee best practice and governance of the CEO’s office in FCA complaint management.


Excellence Consultant

There have been many stand out moments in my job. Having my direct reports thank me for my help and encouragement in achieving better jobs, pay progression and greater recognition is always rewarding. But that doesn’t mean it comes without challenges. Having honest conversations with individuals that believe they are performing better than they are can be tricky, but doing what’s right for the business and our customers is what’s important.

I love working in a customer focused environment where I can make a difference. I’m also proud that Aviva promotes corporate responsibility and recognises the mutual benefits that volunteering brings to the community, the business and the employees involved.

Rebecca McLean

Senior Operational & Regulatory Risk Manager

Customer Service Adviser

After completing my degree in English Literature, I wasn’t entirely sure what I wanted to do, so I took a job at Aviva’s call centre to find my strengths. I quickly realised that I loved the pace of the work and was inspired by the commitment to the customer that I observed in my colleagues. I was also really impressed by Aviva as an employer who recognised hard work and there were clear opportunities for progression for people who went the extra mile. After putting in the effort, I soon relocated to the York head office and have now progressed in the role of Senior Operational and Regulatory Risk Manager.

Senior Operational & Regulatory Risk Manager

My role is hugely varied and so interesting. I work with the business to help them identify, measure, manage, monitor and report operational and regulatory risks which we are exposed to within the business. I really enjoy the challenge of the role and the opportunities it provides. Aviva has supported me through obtaining qualifications which have made me better at my job and have helped me to carve out a career as a Risk professional.

My life has changed drastically since I started with Aviva at the age of 21. I’ve moved to York, got married, and bought my own home. Most importantly, over that time, Aviva has helped me understand my strengths and weaknesses and build a career that compliments them.

Craig Glen

Contract Manager

Claims Handler

I began my career in Commercial Property as a claims handler and worked my way up the career path – eventually stepping into a Senior Managerial role. Realising the kind of impact I could have on my peers and my team was the biggest challenge I’ve faced in my career. I wanted to make sure they were engaged on the journey I was taking them on and that their experience was genuine and sincere

Contract Manager

As Contract Manager, It’s up to me to keep an eye on supplier performance and compare it to the changing needs of the business – making sure contracts are adhered to and expectations are met. The best bit about the role is the fact that I get to build relationships with my team and make some great life-long friends along the way.

I’m proud to work for Aviva. As well as the security of working for a global company and all the benefits that come with it, I enjoy the daily challenge of making a difference. I see my long-term career here and I’m confident that Aviva will provide me with the opportunity to fulfil my aspirations

Matthew Anderson

Customer Experience Business Lead

Graduate – Business Management Scheme

I joined Aviva in 2008 as part of the Business Management Graduate scheme after finishing my Law degree. Two years and a number of placements later, I finished the scheme and began my role as Customer Experience Business Lead.

It’s my job to identify and understand customer issues and trends, before working with other business areas to fix these. It’s all about drawing from feedback in order to help the business drive improvements to the customer experience. There’s plenty of variety in the role, so there’s not really a typical day. But a real highlight for me would be speaking at external events. It gives me the chance to showcase the great work Aviva is doing and show how investing in customer experience can influence a company’s performance.

Customer Experience Business Lead

I’ll stay with Aviva because I feel that I’m continuing my development. It’s important to me to constantly learn new things. And because performance is rewarded with opportunities, hard work means real progress in my career.

Abigail Marshall

Economic Reporting Manager

Financial Advice & Development Accountant

After qualifying as a Chartered Accountant, I joined Aviva in the role of Financial Advice & Development Accountant. From there I worked my way through various positions in the department before moving to the Capital Reporting team. Now it’s my job to develop effective processes, controls and governance around internal and regulatory economic reporting – something that presents me with new and exciting challenges every day.

Economic Reporting Manager

I have found Aviva to be a very friendly place to work and I have developed excellent working relationships with my colleagues. The people you work with can make or break a job, and their support, humour and our team tea-round get me through challenging days. I have also benefitted from excellent line managers who have always supported me in both my day to day tasks and in my career progression too.

The size and scope of the organisation mean there’s never a dull moment and always a new project round the corner to keep me busy and engaged. The breadth of opportunity for the future, the challenging and high profile nature of my work, and the excellent team around me keeps me at Aviva.

Simon Rodgers

Legal Department - Temp

I first started at Aviva on a temporary basis in the Legal department. I really enjoyed working in Legal and gained an appreciation for the type of organisation Aviva is - quickly realising that my appetite to succeed was matched by the organisations drive to progress me. After taking on roles in a variety of business areas, I joined the Procurement team three years ago and have seen my skills and my career progress ever since.

Procurement Category Manager

A role in Procurement is varied. People ask me what Aviva ‘buys’ and the answer is a whole range of things - from pens and pencils, to mobile telephones, to recruitment services, to marketing and creative consultancy. I work in the Marketing and Communications Team and my area of focus is Corporate Events, Corporate Merchandise, Customer Incentives, and Customer Recovery. The role constantly challenges me – there is always an opportunity to get involved with something and to develop in some way with all the support you could need from Aviva.

Taking a step back from my role, the main highlight for me is how much I have developed and how much I have changed over the years. I didn’t go to University, I wasn’t part of a Graduate Programme, but I have progressed and developed in ways I never expected. At Aviva I’m valued for who I am, not what’s written on paper.

 

 

 

Ann Kelly

Head of Property Investors

Claims

Throughout my time with Aviva, I’ve worked in a number of areas including Claims, Underwriting and Sales and Management. For the last six years I have specialised in Property Investors Insurance. Heading up a team of 80, as well as the portfolio of Brokers we work with, I am responsible for the Profit, Loss and Development of the Property Investors book. It’s certainly my most challenging role to date – I took over the role when all the senior people in the team had left, so it was up to me to rebuild the team and protect the Aviva book.

Head of Property Investors

My husband also works for Aviva. He is a Regional Underwriting Manager in the South East .We do enjoy travelling and have managed to visit a large number of countries during the last 30 years thanks to Aviva’s flexibility. And the list of places we want to go to just gets longer!

Aviva is an excellent Brand to sell. The company has changed significantly since I joined and I am now working in the Corporate and Speciality Lines area which is very exciting as this is a real area of growth.