This apprenticeship is designed for someone who is excited to get into the world of insurance.
As part of our Claims Apprenticeship, you will learn and understand insurance and become an expert in the claims handling process. You will be responsible for assessing insurance claims, making settlement calculations and communicating with the customer.
Across our 16 businesses, we protect our 29m+ customers and the things that are important to them. In 2014 alone, we paid out £24.6bn in claims and benefits, with an average of £1.4m paid out per day for UK life insurance and critical illness claims.
You could become part of our team by selecting the Aviva Claims Apprenticeship. For our 2016 intake we have opportunities within our Norwich office for Claims Apprentices.
What is Claims all about?
Claims teams are responsible for investigating incidents and paying out claims. They decide how valid the claim is and whether it's genuine or not, keeping an eye out for fraud.
Here, within our Claims department, every one of our people is a great talker, listener, investigator, letter-writer and decision maker. Our professionals sort out insurance claims with the maximum efficiency and minimum fuss, in an attractive environment.
Our Motor Claims Department is one of seven centres of excellence and we are continually looking at ways of enhancing the service we provide. We know that making a claim can be a stressful time, but by having a dedicated team of experienced Claims Advisors all under one roof, our customers will benefit from a seamless and efficient service for the duration of their claim.
You’ll have a fantastic opportunity not only to build your technical skills, but to consult with a diverse range of stakeholders, including lawyers, claims brokers and customers. You’ll get all the training you need to develop your knowledge of insurance products while learning how to assess claims and negotiate final settlements. You can choose to specialise in a specific field – like motor, life or property – later on. As you develop you’ll begin to work on larger, more complex claims.
Tasks could include but may not be limited to:
Receiving notification of claims
Understanding and explain policy wording and documentation
Asking for further information, what’s happened, who’s involved
Explore emergency procedures or cover required
Appointing experts (i.e. loss adjusters in the event of a complex claim
Helping the claimant and guide them through the claims process – obtaining supporting documentation i.e invoices, quotations etc
Negotiation of final settlement of claim and payment of it
By completing the Claims Apprenticeship, you will study for the Chartered Institute of Insurance (CII) exams. Over 12-18 months you’ll gain the CII Certificate and will have the opportunity to continue to achieve the Diploma and Advanced Diploma upon completion of the programme.
The CII is the premier professional organisation for those working in the insurance and financial services industry. As a stepping stone to the Advanced Diploma you will have the status and credibility and a passport to a fulfilling career as a manager or technical specialist. It also means initials after your name.
We're looking for a lot more than academics although for the level 3 Insurance Practitioner Apprenticeship the minimum criteria is, 5 GCSE’s at Grade C or above. Confidence and flexibility are key, as is the determination to develop a long-term career in the insurance industry. As you’ll ultimately be helping deliver solutions for customers on a wide range of claims and insurance classes you will need to have strong communication, customer service and negotiation skills. You’ll need to be creative too so you can come up with ways to differentiate our response from the rest of the market.
Please note that there is a free bus service that runs from the city centre, directly to site.
Opening hours are Monday - Sunday (08.00am - 8.00pm) and you must be flexible to work shift patterns across this period. A typical shift pattern within this would include one "late shift" every 2weeks and a weekend day every 4weeks.Apply
Our Contact Centre in Sheffield is growing and we’re looking for highly motivated people to understand our individual customer’s needs, with an ability to get to the real reason for the call and help us deliver excellent service to every customer. This level 3 Senior Financial Services Customer Advisor Apprenticeship is designed for someone who wants to learn about our products and provide a great service to our customers at the point when they need it most.
Across our 16 businesses, we protect our 29m+ customers and the things that are important to them. In 2014 alone, we paid out £24.6bn in claims and benefits, with an average of £1.4m paid out per day for UK life insurance and critical illness claims.
Aviva Life is the UK's leading life and pensions business, providing award-winning retirement, savings and protection business to 12 million customers.
Here, within our Policyholder contact department, every one of our people is a great talker, listener, investigator, letter-writer and decision maker. Ultimately, the Policyholder Contact team build relationships to understand what the customer really wants, and resolves queries with the maximum efficiency and with minimum fuss.
You’ll learn about Aviva’s Life insurance products, the type of queries customers have, and most importantly how to answer these.
You’ll deal with inbound calls, make follow up calls to customers and internal departments and build a rapport with each customer. You’ll understand their needs through conversational questioning skills, take ownership of the case and resolve each situation to the customer’s satisfaction. This could involve anything from our portfolio – from Life Insurance, to Investments, to Pensions and Annuities.
By completing the Life Policyholder Contact Apprenticeship, you will be on the pathway towards applying for professional membership with the Chartered Banker Institute, the Institute of Financial Services, the Chartered Institute of Securities and Investment or the Chartered Insurance Institute, depending on which qualification is taken. More confirmations will be given during the recruitment process on this.
To start this programme, you should have five GCSEs (grade A*- C). Experience of working in a customer service environment is desired as you’ll be interacting with customers daily, so an excellent telephone manner, great communication skills, and attention to detail and quality are key.
This will provide you with the skills and qualifications you need for your career and allow entry (if desired) to a Higher Apprenticeship or degree level qualification.
Opening hours are Monday – Sunday (8.00am – 8.00pm) and you must be flexible to work 7 hours shift patterns across this period, for 35hrs per week. Shifts are from 8:00am - 8:00pm Monday to Friday, 8:30am - 5:00pm Saturday (currently 1 Saturday in 5), and 10:00am - 4:00pm Sunday (currently 2 a year).Apply
A real job from day one. A government accredited apprenticeship scheme with an industry-recognised, professional qualification in one to four years, depending on the career path you choose. Long-term prospects within the one of the world’s biggest insurance groups. It all adds up to a career that rivals anything a degree might bring you. Plus, with a decent salary right from the start, you’ll be off to a great start.
We want to grow our own subject experts. So we’ve created a number of opportunities in a range of locations across the country for high-achieving, self-motivated school, college leavers or individuals looking to return to work. If you’re keen to learn constantly, become valuable quickly and take responsibility for driving your own future, one of them could be perfect for you.
We will always need experts. People who know key areas like, Claims, Digital or Motor Engineering inside out. So we’ve created our Apprentice Programme to help develop them.
For school and college leavers it’s a great alternative to university and for individuals looking to return to work, it provides on-going development and a long-term career. This is what you can look forward to whichever career path you decide is right for you.
Are you looking for the chance to build something long-term, and get support to learn the technical skills you need to build a career in the insurance industry?
Are you ready to be customer focused and see how Aviva helps change people’s lives and makes a difference by being there when our customers need us most?
Are you prepared to invest time and effort to study for professional qualifications relevant to your role?
Do your attitude and your personal values reflect Aviva’s customer principles, and will they come through in the way you approach your work?
All sorts of people work for Aviva. And we’re proud that our workforce is so diverse. In fact we encourage everyone who works for us to express their own personalities and make the most of their individual talents. Having said that though, there are some very specific things we’ll look for in our new Apprentices.
Firstly, you’ll need to convince us you’ll be able to get the professional qualification we plan to sponsor you through. So an aptitude for learning and a desire to perform to the best of your ability are vital.
The entry requirements for each programme are as follows:
Level 2 Apprenticeships – minimum of 2 GCSE’s at Grade A-C (ideally English and Maths)
Level 3 Apprenticeships – minimum of 5 GCSE’s at Grade A-C (including English and Maths)
Level 4 Apprenticeships – minimum of 300 UCAS points ((that's equivalent to 3 A-Level or Scottish Advanced Highers at Grade B, excluding General Studies)
There’ll be some hard work to get your teeth into but as you progress, so will your pay.
You’ll start off on a competitive salary for our Apprenticeship Programmes which will rise year on year as you complete your exams
As an Aviva Apprentice, you’ll join us on a permanent contract. You’ll have a permanent role, depending on which career path you choose right from the start and will be well on your way to a career with Aviva and the opportunities that will bring. Once you have completed your Apprenticeship Programme you will receive a nationally recognised certificate and have the opportunity to continue developing on the next level of programme for your pathway.
If you join our Claims programme you’ll be working towards the Level 3 Insurance Practitioner standard. The apprenticeship will typically take 12 – 18 months to complete and upon completion you will have acquired your Certificate level qualification from the Chartered Insurance Institute (CII).
The CII is the premier professional organisation for those working in the insurance and financial services industry. An Advanced Diploma gives you status and credibility and is your passport to a fulfilling career as a manager or technical specialist. It also means initials after your name.
If you join our Motor Engineering Programme you will embark upon a practical period of learning combining on the job experience within one of our Solus repair centres http://www.solusarc.co.uk with theoretical learning via block release with Thatcham College. By the end of the programme you will have acquired your IMI IMIAL Level 3 Diploma for Assessors of Accident Damaged Vehicles (QCF) over a 24 month programme of study.
If you join our Digital programme you will achieve one internationally recognised vendor or professional qualification dependent on the requirements of your business area. We will talk about this with you and agree upon the pathway that is best for you during the recruitment process. Further details are available at www.thetechpartnership.com/apprenticeship/softwaredeveloper
Yes. All teaching sessions for your courses will be during the working week. Although you’ll need to spend some time studying on your own, we’ll also give you a number of study days each year so you have enough time to complete your coursework and prepare for your exams. The great news is that this study leave is on top of your annual holiday so you won’t have to eat in to that.
What makes us different is that, despite our size, we work hard to recognise the individual needs of every one of our customers. Why? To help us achieve our goal – to be the most recommended insurer in the UK. You can find out more about what it’s like at Aviva on the What we do page.
Wherever we can, we’ll arrange for you to meet up informally with members of your team before you start. We’ll put you in contact with other Apprentices ahead of your start date although you’ll probably not meet all of them until you join us.
You’ll have a couple of days to settle in to your office, meet your manager and get to know your team. Then you’ll join other Aviva Apprentices from around the country on a joint induction. This will introduce you to the company and help you get ready for great things ahead. Our reward package lets you tailor the benefits of working at Aviva to suit you and your lifestyle. As well as a competitive salary that grows in line with your know-how, it includes everything from help to buy Aviva shares to discounts at your favourite shops.
We give you the freedom to tailor your reward package to suit your lifestyle. You can use your pay to buy a wide range of benefits including buying and selling holiday. And you could take advantage of some great deals on mobile phones, computers and bikes through our salary deduction schemes.
It may be a long way off, but it’s never too early to start saving for your retirement. Our staff pension scheme helps you do that in a tax efficient way. You choose how much you want to put in and we’ll add to that with a highly competitive company contribution. Plus you get tax relief on your pension contributions so even more gets paid in.
Financial rewards are important. But so is being recognised for a job well done. Through Spotlight we can all recognise colleagues who’ve delivered a great Aviva experience and send them a thank you e-card or nominate them for a cash reward.
The Aviva Matching Share Plan is a great way to invest in Aviva shares from as little as £5 a month. We take payments from your salary and use them to buy Aviva shares on your behalf each month. It’s fully flexible. You can stop, start, increase or decrease the payments whenever you want. And Aviva will award two shares for every one share you buy with the first £5 to £40 you invest. Or put as little as £5 a month into our Save As You Earn Scheme for three, five or seven years. Then use the money, plus a tax-free bonus, to buy Aviva shares at a discounted price.
As an Aviva employee, you’ll get some great offers on our products. After you’ve been with us for 12 months, you’ll also be eligible for Aviva price match from selected competitors on a range of products.
Save money with fantastic online discounts and offers at over 3,000 retailers.
We do business across the UK and our Apprenticeship scheme is growing in 2017 to reflect this. However for 2016 we have opportunities within our Claims function based in Norwich. If you are interested in opportunities in other locations please keep an eye on the website for additional opportunities.
As you might expect, Norwich is our largest presence, with large sites across the city. You will be based in our historic city centre Island Site offices. We’re right opposite the bus station so we’re easy to reach by public transport. If you cycle, we have secure parking for bikes – and showers as well so you can freshen up after you’ve ridden in. There’s car parking too but there is a charge (and a waiting list in place).
The offices have great facilities. As well as a 100-seat restaurant in our atrium with microwaves for heating your own food, there's a coffee shop on site. Vending pods throughout the buildings have hot water taps and fridges and there’s free tea and coffee. The atmosphere is professional (but informal on dress-down Fridays). You’ll work a 35-hour week and have one hour for lunch. You can take advantage of our restaurant or nip in to town during your lunch break for a bite to eat. There are plenty of options close by.
Find us at:
8 Surrey Street
Three years in and you’ll be on your way to completing relevant professional qualifications. This won’t be the end of your development though – that’s ongoing. But it is the time to start thinking about what you do next. With the help of your manager and mentor, you’ll start to plan your career goals for the coming few years. Find out what Aviva employees who’ve been with us for up to three years or so say about how far they’ve come.
Eight months in and I’ve made life-long friends, learned a lot about myself and just as much from knowledgeable people. I’ve gained confidence too and started to develop leadership skills. What’s more, my mentors are helping me make realistic five to seven year career plans.Shunelle, Graduate Trainee in Insurance
Coming into the insurance industry with no industry knowledge or experience is a challenge. But there are a lot of experienced people here and they’re happy to share their know-how. You have to be a fast-learner though.Timothy, Corporate & Specialty Risks
Training to be an Actuary at Aviva, I’ve been able strengthen my existing skills, whilst diversifying into other areas. I’ve only been here 15 months, but already I’ve had the chance to meet people from many different parts of the business, travel to other countries, work on a wide range of projects and to exercise my new actuarial skills to the full.Matt, Actuarial Trainee
I am in the team that sets the overall strategy for Aviva's unique BONUS (Broker ON-site Underwriting Solutions) proposition. After 18 months I’ve passed the first year of my CIMA qualification. But coaching and mentoring a new team member really showed me how far I’d come. Looking ahead, I see loads of opportunities, including the chance to travel.Ajay, UK General Insurance, Intermediaries & Partnerships
Having joined Aviva seven months ago, I’ve thoroughly enjoyed my time here and made a great circle of friends amongst the other trainees. It’s been a great learning experience, and I’ve benefited enormously from the support of many experienced colleagues who’ve always been happy to take time out and share their knowledge with me.Ting, Actuarial Trainee
After just over two years I’m responsible for establishing Aviva in the UK Corporate Motor sector. Building a new team has been a great experience. A major highlight was securing the Motor Fleet of a major supermarket chain, confirming our place as a leading corporate insurer.Marc, Senior Motor Underwriting Manager, Corporate & Speciality Risks
In five years I’ve had four different roles. Now I lead two large teams across two locations, making sure we underwrite as many commercial business quotes as possible. I really enjoy the variety, the people and knowing that I’m valued. And the employee benefits are a big plus too.Jamie, Trading Manager
I joined Aviva because it’s a well-known City organisation that can boost my skills, experience and prospects. Right now I lead a team of over 20 Traders. Being sensitive to their different needs, skills and personalities while making sure they hit our targets and deliver a great service is definitely a challenge.Julie Ann, Trading Team Manager
My roles have continually changed over the years, which keeps life interesting. Right now my job is all about making change happen. If you have a good idea, people support it and you can make a difference. That's the main plus point for me.Chris, Quality Improvement Lead
Within three years of joining, I was promoted to head up a department in a division that’s fast-changing, ambitious and arguably the most exciting place to be at Aviva right now. I like the development culture here. As the company is so large, there’s always someone to learn from.Mark, Business Manager, Property Investors
After starting out as a Systems Developer, I was promoted to Software Project Manager in less than a year. And ever since, virtually every year has brought a new role and a fresh challenge. Today I focus on the design and delivery of end-to-end IT systems as well as harnessing mobile, social and cloud-based technologies.Ben, Head of Design and Delivery
I joined as an account manager in software development. Then I moved into an Architecture role which involves understanding the needs of the business and planning how IT can support them. That was a big career change, but Aviva gave me the chance to make it.Simon, UK Enterprise Architect
I joined Commercial Union’s A level training scheme in 1980. Now I lead a great team of property underwriters to develop a portfolio of profitable, corporate property business. It’s an exciting, growing environment with a clear long-term strategy. And it’s fun.Peter, Head of Property
I’ve stayed with Aviva so long because I’ve been able to work in many different areas and gain lots of experience. For the last six years I’ve specialised in Property Investors Insurance. I manage over 80 people and have helped build our successful offer for the European market.Ann, Head of Property Investors
I’ve been a Fire Underwriter, Team Manager, Senior Underwriter, Regional Underwriting Manager, Business Manager and now Trading Manager. In that time I’ve added an MBA to my professional qualifications. And of course I’ve seen lots of changes. It’s important to be adaptable.Richard, Trading Manager
Step 1 - Apply online
Decide on the programme you want to do and where you want to work. Then apply online by using the ‘Apply now’ button. We recommend that you thoroughly read the FAQs section before you submit your application. As part of the application, we’ll ask you to write about yourself, and why you think the programme is right for you, and to tell us about something you’ve done that has made you feel proud. We recommend that you’re as honest and open as you can be, so that we can get a sense of who you are and what matters to you. You might find it easier to write your answers up separately and copy and paste them into the online form so that you have chance to make sure you’re really happy with them. Once you are and you’ve sent us your application, we'll send you an email to confirm we’ve received it.
Step 2 – Application review
If you pass the application review we will invite you to complete an online aptitude test. You’ll be sent a link to a practice test to complete and the test will be sent to the email address that you put on your application – so keep an eye out for it! You can read more about psychometric testing at http://www.cebglobal.com/shldirect/en
Step 3 – Video Interview
We want to get to know you better and our online video interview allows us to learn more about you and your motivations for joining Aviva. We will ask you a series of example based questions which relate to our Values: Care More, Kill Complexity, Never Rest and Create Legacy. More detail can be found on the “About Aviva” tab on the homepage.
Don’t worry if you haven’t completed a video interview before. The system will guide you through the set up step by step and provide a test question for you to practice until you are ready to begin the interview. Just make sure that you are somewhere quiet and won’t be disturbed. You won’t know the questions in advance but we recommend that you’re as honest and as open as you can be, so we can understand who you are and what matters to you.
Step 4 – Final Stage Interview
Dependent on the pathway that you have applied for you may be asked visit one of our offices and shadow a team member for a short period of time. This enables you to understand the type of work that you would be doing. Following this you will have a final stage interview conducted by a senior member of the team.
Step 5 – Offer Made
If you are successful following the final stage assessment you will be made an offer which will be subject to your obtaining the relevant grades for the programme that you have applied for. Failure to obtain the minimum criteria could result in the withdrawal of your offer at a later date.
Step 6 – Onboarding
Before you join us you'll need to complete our pre-employment screening process. We do ask for quite a lot of information but we'll guide you through this step-by-step.
If you are successful in being offered a role, Aviva will carry out the following pre-employment screening checks:
Check your legal right to work in the UK
Carry out an education and qualification check
Carry out a criminal history check
Carry out a credit check
Carry out a check against a Fraud Prevention Database (CIFAS)
External Auditor check
As we provide financial services, we're heavily regulated. We use the documents you bring with you to your assessment centre, like your passport for instance, to do these pre-employment screening checks. But we might need other documents on top. We complete this process for all new Aviva employees – it's an important part of reassuring our customers that their personal information is in safe hands.
Once the checks are complete, you will be part of our Global On-boarding process and will receive all the information that you need to ensure that your transition onto the programme is as seamless as possible.