Current Vacancies at Aviva

Chartered Accountancy Graduate Scheme

Norwich/York | £25,000-£35,000 | Are you a recent Graduate or about to leave university with a 2:1 degree or above? Do you have 300 UCAS points? Have you considered training to become a Chartered Accountant? We have an opportunity for several individuals to join our 3 year Graduate programme in Norwich and York. After you have finished your three years on the scheme, you will be a qualified accountant. Salary Guide: £26,000 + £1,500 golden 'hello' At Aviva, accountants are the highly visible figures who drive our business. Accountants at Aviva don’t just provide the mandatory book keeping and professional finance function like in many other companies, but also provide commercial value adding activities supporting various other departments to achieve their goals. We do this by influencing key decisions, shaping policy and improving the way we work. Graduates from previous years intakes who are now qualified have influential roles in different departments including Tax, Planning & Reporting and Operational Finance with many already climbing the managerial ranks. We believe that we provide an aspiring accountant something more than a training career in audit, the more common route to becoming a chartered. We provide more varied and interesting work, more responsibility and superior pay & bonuses. We will also assign placements to match your developmental needs. Between these placements you will study to become a Chartered Accountant with ICAS on block release which will enable you to concentrate solely on the exams at college and entirely on your placement when at work. You will be mentored by a senior manager who will guide you through the early stages of your career and onto your permanent role. Above all of this, what you will probably value the most is being treated as an individual and instantly becoming a part of a team rather than being one of the hundreds of graduates that partnerships take on each year. We can offer this due to our unique corporate culture and our smaller, more selective intake. No specific experience is required for role, although our recruitment process involves a review of the breadth and depth of non-academic activities to select candidates with a broad range of skills. A strong academic record and high verbal & numeric aptitude test scores are essential to prove capability to attain first time passes.

Statistical Analyst

Norwich | Flexible depending on experience | Are you a person with intellectual curiosity? Do you possess a passion for really understanding what’s happening? Do you possess a real quantitative knack? Do you have the persistence to put great insights into practical change? If you do, then this is an excellent opportunity for you to make a difference in the cutting edge field of Analytics. UKGI are continuing to build an exciting team to see how the latest Analytics techniques and technologies can be applied to improve business performance. We are looking for bright individuals keen to apply these techniques, that companies like Amazon are using, to effect a step change in our business. An exiting secondment/FTC opportunity (6 months) has arisen for you to make an impact in UKGI Operations. Salary up to £30,000 This vacancy is for an Analyst to join the Analytics team within Measurement and Insight department, covering UKGI. Our team has a proven track record of delivering key insights, spotting important trends or insights and applying the latest technology in areas such as Fraud identification, customer renewals propensity post complaint, TNPS and retention, to name but a few.

NFT Release Test Manager

Norwich | Flexible depending on experience | If you want to be work within a dynamic forward thinking team then a Non Functional Testing (NFT) Release Test Manager could be the role for you…… Service, Management & Assurance – Non Functional Testing Infrastructure and Automation Team, implements risk assessed software change into the UKL Business. The Testing function performs Non Functional testing of UKL project change. The Testing team (circa 160 FTE`s) is based onshore in Norwich, York and offshore in India. It is also responsible for the delivery of Automation Test Service, Integration and Acceptance Testing. Strong, proven Non functional testing consultancy skills and Estimation Skills are essential for this role. You will be assigned to work on a variety of projects to design, prepare and execute non functional tests using Load Runner (Performance Centre), raising defects and issues as necessary. The role requires people with a positive attitude to change, who can quickly learn, acquire skills and knowledge relating to business products, IT applications and broader technology aspects. The role requires people who can communicate and negotiate effectively. It is vital that you have a passion for quality and an eye for detail. You will have strong stakeholder management and communication skills to enable you to build and maintain effective working relationships within UK Life and its partners. Some of your responsibilities will include Developing and gaining approval for test schedule, facilitating support for NFT test environment(s) and review detailed NFT test plans. It is desirable that you will have previous infrastructure or performance testing experience. It is essential to have strong experience of managing multiple project testing deliveries, demonstrating how you have managed differing supplier or customer needs. Ideally you will also have experience of some of the following SAP, Siebel, Oracle, SQL, Java, Ansi C/C++, HTML, Microsoft technologies, Web 2 technologies and Citrix. Have a proven experience working within Service Orientated Architecture Other desirable knowledge and skills: Prince 2 or APM Practioner ISEB Software testing / ITIL Practioner Financial Services Experience Automation using QTP, Selenium or Winrunner Performance Centre or Load runner Administration Delivery through project and release based approach. Give the devchallenge a go and see how you measure up http://bit.ly/HOJSFh

NFT Lead Test Analyst

Norwich | Flexible depending on experience | If you want to be work within a dynamic forward thinking team then a Non Functional Testing (NFT) Lead Test Analyst could be the role for you…… Service, Management & Assurance – Non Functional Testing Infrastructure and Automation Team, implements risk assessed software change into the UKL Business. The Testing function performs Non Functional testing of UKL project change. The Testing team (circa 160 FTE`s) is based onshore in Norwich, York and offshore in India. It is also responsible for the delivery of Automation Test Service, Integration and Acceptance Testing. Strong, proven Non functional testing consultancy skills and Estimation Skills are essential for this role. You will be assigned to work on a variety of projects to design, prepare and execute non functional tests using Load Runner (Performance Centre), raising defects and issues as necessary. The role requires people with a positive attitude to change, who can quickly learn, acquire skills and knowledge relating to business products, IT applications and broader technology aspects. The role requires people who can communicate and negotiate effectively. It is vital that you have a passion for quality and an eye for detail. You will have strong stakeholder management and communication skills to enable you to build and maintain effective working relationships within UK Life and its partners. Some of your responsibilities will include Developing and/or facilitating development of performance and resilience test scripts using Performance Centre, Co-ordinate the supporting click paths and data and providing input or take ownership for production of non functional test plans. You will need to have experience of LoadRunner or Performance Centre and a thorough understanding Load/Performance/Resilience Testing Process. Ideally you will also have experience of some of the following SAP, Siebel, Oracle, SQL, Java, Ansi C/C++, HTML, Microsoft technologies, Web 2 technologies and Citrix and proven experience working within Service Orientated Architecture. Give the devchallenge a go and see how you measure up http://bit.ly/HOJSFh

Online Customer Support

London | | About us We want to radically transform the way people buy their insurance online. We are part of a big blue chip company, but we are a dynamic self contained business. We are proud of our team. We hire talented, motivated people and give them the autonomy to innovate. We like people with an entrepreneurial ‘can-do’ attitude and flexibility to take on what ever needs to be done. We really rate the right attitude and aptitude. We can give you the experience, what we need is people who are inquisitive, hungry and eager to grow with us. Our team is small but growing fast, so you will be able to make a real difference – if you are not looking for just any job, then come along and be part of our exciting journey! The Role This role will be full of variety, focused solely on ensuring the customer gets a great experience. Our aim is to become the most recommended Insurer in the UK, which we will achieve through making our customers’ experiences with us as effortless as possible. As a member of the customer support team, you will be responsible for dealing with all aspects of the customer experience. This will evolve communicating with customers mainly through email or online chat, and some telephone contact with customers. Your job will be to handle all types of communications - emails, online chat, some calls; these will cover sales queries, renewals, collections, or just general questions about the customer’s insurance policy. By listening to their needs, you will also recommend other products and services which might be of value to our customers, helping to guarantee they have a lifelong relationship with us. We will give you all the skills and knowledge you need to do a great job. You will be dealing with customers from all walks of life, so it is essential that you enjoy adapting to this, remaining focused and dealing with customers professionally and responsibly.

Supply Executive

London | Flexible depending on experience | As part of the Supply team, authorisation of supply costs (within set parameters) of the Bluecycle supply network, dealing with incoming calls and emails to the Bluecycle Supply Area from both external and internal channels. Outcomes • Action: To check and review storage and collection charges prior to collection on the TMS system. • Result: ensuring compliance to processes and reduced storage and recovery charges. • Action: To highlight blockages within the logistics, recovery and storage area by liaising with relevant colleagues and third parties. Result: reduction in the length of time to collect vehicle and reduction in storage and recovery charges. • Action: To accurately input and update information into the relevant databases and to ensure that all records are accurately maintained. Result: ensures audit compliance and the ability for other team members to pick up a case and handle at any time. • Auction: Highlight process inefficiencies to team leader. Result: Improved processes and customer service • Action: To achieve or exceed agreed SLA on telephone, email and postal enquiries. Result: contribute to customer service excellence Salary: £21,000

Group Risk Scheme Administration Technical Manager

Eastleigh | £25,000-£35,000 | Purpose: To be the technical administration Group Risk subject matter expert, accountable for the on-going and pro-active technical capability of the Scheme Administration team including Senior Managers Accountable for delivering a pipeline of talent for both Administration and Management roles throughout their location To lead a Group Risk Scheme Administration team responsible for delivering an excellent experience to all Group Risk customers whilst maintaining a sound and profitable business. Dimension: • The role holder is likely to have 2-5 technical experts at Grade C Level & between 3- 5 B grade administrators with an overall team of 5-10 depending on the team. • Responsible for resource management and development within team budget and headcount constraints. • The role holder will oversee medium sized change initiatives and track benefits post-implementation in conjunction with Business Change & IT resource but paying particular regard to the interests of Scheme Administration • Acts as a Technical SME for Group Risk queries for managers and employees. Increased sign off authority on claims due to level of technical expertise. Financial limits: • Sign Off Claims £1M • Policy Related Refunds £500K • Complaint write off / Ex Gratia £2.500 Non Financial: • Cross site travel will be required as Group Risk operates across Norwich & Eastleigh • However, all of the role holder’s direct reports will be based on one site Relationships: Internal: • Group Risk managers and employees • Actuarial • BCIT • Customer Insights Manager • Fraud & Abuse Manager • Complaints Manager • Other UK Health & cross Aviva business units (e.g. Legal, Finance, HR, OH, Agency & Commissions, Learning & Development and Group Audit) External: • All key Intermediaries (IFAs /FAs) • GR Policyholders / Members • Contacts at competitors • Third Party Providers (e.g. PPC) • Reinsurers (e.g. Swiss) Outcomes • Provide technical expertise for the Group Risk management team and employees for complex and non-routine customer queries – is the technical ‘go to’ person • In SME capacity, create a technical development plan for the business area to address recognised capability gaps in line with current / future expectations of roles and provide technical mentoring as appropriate • Signs off high level claims payments and complaints above C grade authority limits • Develops & drives a robust talent management approach to ensure a healthy balance between internal and external recruitment for future C grade roles • Takes ownership for the short term resolution of customer problems whilst pro-actively driving continuous improvement of our customer processes & procedures • Leads and inspires, creates a high performing team maximising performance and enabling business area to deliver agreed objectives. Ensures individuals know what is expected of them within their role through creation of SMART objectives linked to achievement of business targets, regular 121 with honest conversation and feedback on individual's performance. • Responsible for coaching C grade administrators & Management on complex technical matters, sharing knowledge as well as dealing with complex and more detailed customer queries that have been escalated by colleagues (including management team). • Analyses MI and formalises suggested solutions to performance shortfalls for Senior Management approval • Create and drive new customer measures. Ensure staff measures drive the right customer value behaviours • Is accountable for having the right amount of resource is available at the right time to service our customers • Ensures compliance with mandatory requirements (including DPA, FSA, Health & Safety, sensitive data, legal and IT security)

Graduate Scheme - Chartered Accountancy

York/Norwich/London (tbc) | | Become a well rounded Aviva leader of the future with strong leadership and technical abilities. This scheme develops accountants with specific insurance accounting and finance knowledge through work experience, who have gained a highly regarded ICAS qualification. Salary Guide: £26,000 + £1,500 golden 'hello' Location: Placements in both Norwich and York At Aviva, accountants are the highly visible figures who drive our business. Our former Chief Executive, Andrew Moss is a Chartered Accountant, not to mention many others on the executive board. Accountants at Aviva don’t just provide the mandatory book keeping and professional finance function like in many other companies, but also provide commercial value adding activities supporting various other departments to achieve their goals. We do this by influencing key decisions, shaping policy and improving the way we work. Graduates from previous years intakes who are now qualified have influential roles in different departments including Tax, Planning & Reporting and Operational Finance with many already climbing the managerial ranks. This is a three-year Scheme. You will complete three 7-12 month placements in three separate Finance teams which will span both Norwich and York. These placements will be in a mixture of front and back office finance departments which you will be assigned based on what best matches your developmental requirements. Examples of some of the current first and second year placements are; Investment Accounting, Financial Control, Reinsurance Accounting, Financial Accounting, Accounting Advice and Development Team, Planning, Reporting and Consolidation Accounting. Between these placements you will study to become a Chartered Accountant with ICAS on block release which will enable you to concentrate solely on the exams at college and entirely on your placement when at work. Modules cover everything from Financial Reporting to Audit, Law to Taxation. We have a history of our graduates achieving awards from the Institute for their exceptional exam results which we are keen to continue. For more information on the ICAS syllabus and the exam structure please refer to their website, http://www.icas.org.uk. You will be studying in Cambridge using a leading training provider, BPP, which we believe to be the best. We have a long standing working relationship with the staff and have had fantastic pass rates in previous years. For more information visit http://www.bpp.com. We will provide your accommodation for the entire length of study period which will be months at a time for the first two years. We know through experience that this model works and gives you the best opportunity to achieve the first time passes that we expect to retain membership on the scheme. By the time you are finished, you will have a broad and detailed grounding in the world of commercial accounting, alongside practical experience that will stand you in good stead throughout your career. After you have finished your three years on the scheme, you will be a qualified accountant and we would love you to stay and take a new permanent role with us.

User Experience Architect

Norwich | £35,000-£45,000 | We are looking for a talented User Experience Architect to work within our dedicated Usability and Design team for Aviva UK Commercial – eCommerce. You will be the passionate customer champion responsible for creating optimum user experience on digital projects. You will have a solid understanding of user centred design (UCD) and will be able to communicate effectively to designers, developers and business stakeholders. Your strengths will be in balancing customer needs with business goals to design information architecture (IA) and graphical user interfaces. You will have an innovative approach to interactive design, an interest in the latest trends and technologies, with a keen eye for detail. Key responsibilities include: • Translating project requirements into consistently high-quality user interactions • Adopting best practice in usability and interface design and helping to promote this within the wider business areas • Working with designers, developers and project stakeholders to ensure prompt delivery of usable graphical interfaces • Presenting to project stakeholders • Planning and conducting usability testing sessions • Conducting user research to inform the UCD process. • Gathering and assimilating feedback from customers and users • Providing consultancy-level expert advice to the business on user experience issues

Project Manager

Eastleigh | £35,000-£45,000 | The purpose of the role is to plan and deliver projects to agreed terms of reference. You'll provide internal consultancy and/ or specialist technical / project expertise to the Aviva Health business. This role is within the BCIT Team, providing dedicated project management resource to key initiatives throughout the business. Aviva Health has an ambitious agenda of change and needs to ensure that the quality of the BCIT resource enables the organisation to respond to the rapidly changing environment. The jobholder will manage medium sized cross functional projects within the Health business. Frequent, possibly weekly, travel to Sheffield and Norwich could be required. Key Accountabilities • Delivery of projects to time, cost and quality constraints. • Managing projects through initiation, gaining sponsor and stakeholder input and agreement to the business case, including approval of budget and benefits. • Producing a project plan, signed off by business owner, that produces products according to the plan and capable of generating forecasted benefits within a viable schedule. • Putting in place appropriate monitoring, control and escalation processes and ensuring that they are adhered to. • Objective assessment, communication and management of risks and issues on projects, using appropriate tools and techniques. • Having appropriate project assurance processes in place, adhering to and operating within NUHC governance • Producing communications strategy and plans in liaison with business owner, using various methods, tools and processes. • Producing and managing stakeholder management strategy and plans. • Manage change requests, ensuring impacts are understood and agreement is obtained, and delivering them to plan. • Ensuring appropriate contractual mechanisms are in place, monitoring delivery against contract and plan. • Effective and cost efficient management of internal and external resources and suppliers. • Managing supplier relationships at project or release level.

Senior Auditor, Norwich

Norwich | £25,000-£35,000 | PURPOSE : Under the guidance of the Manager, assesses and reports (to Group and Regional/Business Unit Audit and Risk committees and to management as appropriate) on the effectiveness of the design and operation of the framework of controls which enable risk to be assessed and managed through supporting audit reviews in your business unit . CONTEXT: Aviva’s Internal Audit purpose is “to contribute to Aviva’s success by promoting an effective framework of controls which enable risk in Aviva to be assessed and managed” The function is a global function in the Aviva Group working across Aviva’s regions / business units (Aviva Group Centre, UK, Europe, North America, Asia Pacific and Aviva Investors) KEY OUTPUTS: Audit Plan – supports Senior Manager / Manager in the delivery of the audit plan for the area of responsibility including additional ad hoc/ bespoke audit work as requested. Audit Reviews • Working under appropriate supervision, delivering specific individual reviews, as delegated, from planning to close and producing high quality audit issues, findings and reports from the reviews assigned to. • Supports Manager in reporting findings to local business management in order to influence their actions to deliver a more effective controls framework. • Support Manager in issue tracking process. Methodology - Appropriate application of the Internal Audit methodology. Effective People Management – responsible for own development and ensuring objectives are met and personal development plans in place. RELATIONSHIPS: Management 1st /2nd line - Under the guidance of Senior Manager / manager establishing adequate stakeholder management as appropriate to gain a good understanding of the business, the challenges it faces and the key inherent risks Internal Audit – Global IA network to leverage skills / knowledge to improve overall delivery of results External - External network of peers in equivalent firms and professional service firms to indentify emerging issues / practice

Senior Manager, Financial Management and Actuarial Audit

London | £75,000-£90,000 | Aviva Internal Audit has gone through a period of profound changes, with the aim of building a 'world class' internal audit function. Those changes included the creation of a number of specialist audit teams. One of these teams provides expertise in the areas of Financial Management and Actuarial. The team delivers specialist audits across Aviva. This creates a fantastic development opportunity for the successful candidate. In addition to a strong focus on the actuarial and finance functions within the Hibernian Aviva business, he/she will benefit from some exposure to various business units across the Aviva Group, and will be given the opportunity to raise his/her profile with the Senior Leadership Team in Aviva. Candidates will use and further develop strong consultative skills - including communication and stakeholder management - as well as broadening their understanding of the global business. Under guidance of the Head of FM&A Audit (Aviva Group Centre), the Manager/Senior Manager will be responsible for the delivery for a wide range of financial management and actuarial audit reviews, ranging from actuarial reporting and product pricing to financial (market/credit risk) and/or insurance risk management depending on the experience. The position will not have any direct reports but might have access to a pool of resources for large audits (internal or external resources). The (Senior) Manager will need to provide technical guidance and support to generalist auditors. Travel: there will be a particular focus on Aviva UK Region (UK Life in York and UK GI in Norwich) and Aviva Group Centre (London), with some work also in respect of other Aviva Business Units. Consequently, there may be a significant amount of UK travel and possibly some international travel.

Clinical Strategist

Eastleigh | Flexible depending on experience | Purpose  Aviva UK Health (UKHE) is a growing and profitable business providing Private Medical Insurance, Income Protection and International PMI products to both individual and corporate customers.  Clinical knowledge is required across the product lifecycle (product design to service delivery) and the team to provide this is of strategic importance to the business  The provision of clinical knowledge needs to be in a form that the business can readily engage with to achieve the desired business outcomes  To achieve success UKHE needs to hold a clear and compelling vision of how clinical knowledge is used to benefit our customers Context  The role-holder will be responsible for developing and maintaining the clinical strategy of the business.  The role-holder will be responsible for creating and delivering new ways for meeting customer needs  The role-holder will need to support the current operational requirements for clinical knowledge  The role holder will primarily operate as part of the Clinical Development team but will need to engage with all functional areas of the business. Dimensions  Ability to act will usually be within a prescribed framework but the ability to own and resolve issues is expected.  The prime work location is Eastleigh though travel will be required within the UK Key Output • Clearly defined clinical strategy with a practical implementation plan • Application of clinical and healthcare market knowledge to support Aviva’s commercial ambitions • Provision of clinical knowledge to the business to support: - a. Claims and underwriting decisions - b. Product and service design - c. Analysis of healthcare needs of customers (corporates) and design of solutions that better meet these needs • Presentations to existing and potential customers to describe how Aviva products and services can work to create value for them • Create, maintain and enhance external messaging about Aviva’s products and service Key Performance Indicators • Delivery to Business SLAs • Achievement of agreed business and personal objectives as defined by IPP and PDP documents • Clear evidence of performance against role profile, competencies and brand value behaviours Relationships • UKHE Executive and Leadership Team • Sales teams • Procurement team • Claims team • Hospitals and medical specialists providing care • Pharmaceutical companies, equipment manufacturers and other healthcare technologies

eCommerce Delivery Team Manager

Norwich | Flexible depending on experience | Are you looking for an exciting new challenge with the opportunity to create something new and help change the direction in how things are done? Aviva UK are looking for an eCommerce Delivery Team Manager/IT Change Delivery Manager to join IT & Change within their General Insurance business area. You will be responsible for managing and leading a team of people delivering application software components to the wider business, where the nature of the activity will be complex and the size of the operation large. The role encompasses the logistics of running a team including, work allocation, managing and growing staff whilst also playing a key part in our Agile and Software Engineering transformation activity. You strong impact and presence will lead, influence and shape relevant activity across the Personal Lines Applications Change area. You’ll be taking a leading role in the shaping and development of the future organisation, ensuring alignment with Aviva UK strategy as appropriate so you will need to be resilient and proactive. Agile and Software Engineering is a specific focus to this role so experience of this is essential. You will have excellent relationship and stakeholder management skills to enable you to build effective relationships with suppliers, customers and key stakeholders and provide contractual governance of outsource partners. You will be responsible for accurate and timely management and reporting of budgets and performance, planning ahead and take account of future developments. A key part of this role will be managing the Book of Work, allocation of incoming work to staff and deploying resources efficiently and effectively, whilst being aware of the current state of the run service, projects and work packages.

Statistical Analytics Manager (Norwich/ Eastleigh/ York)

York | £35,000-£45,000 | **** Please note the role can be based in Norwich, York or Eastleigh**** The Customer Analytics and Database Marketing department is responsible for delivering marketing effectiveness through the use of data. This includes: data planning & campaign selection, analytics, campaign process governance & data management. Leading a team of 6 onshore and offshore analysts, you’ll provide statistical usage advice to support senior management, marketing and planning. People Management Skills are, therefore, essential. One of your primary responsibilities will be to deliver the UK Analytics Book of Work (BoW). You’ll support the Operational Decision Science Manager in the creation of plans and projects to deliver the statistical BoW as per timelines agreed with stakeholders. In addition you’ll also assist with the Marketing Campaign and MI Reporting required by UK Commercial Marketing. This will include working with the ‘Operational Decision Science’ team, to monitor and track KPI’s to understand value created (incremental conversion rates/ revenues, ROI) by insight driven marketing activity . Utilizing your solid experience in Customer Analytics, you’ll work closely with the Strategic Decision Science’s team to understand statistical analytics leading practice and liaise with the Campaign Decisioning team to implement it.

Claims Assessor

Sheffield | Flexible depending on experience | Do you passionately believe in putting the customer first? We currently have a number of exciting opportunities to work as a Claims Assessor in our ever growing Claims environment. We are expanding our Claims department in Sheffield and because of this we are looking for commercially switched on people who know how to give customers what they need. Work Pattern – Full-time 35 hours p/w on a shift pattern between the hours of 8am-8pm Mon-Fri (We are also open Saturdays 8am - 1pm which is covered at present with voluntary overtime) Part-time hours available minimum of 21 hours over a minimum of 3 days which will include an evening shift. Please note there will be 8 weeks of full time training initially. Starting salary £14,500, negotiable depending on experience, with the opportunity to progress to a salary of £18,000 following performance reviews. A typical day would require you to be able to assess the eligibility of Private Medical Insurance claims presented by policy holders over the phone or in writing against the terms and conditions of the policy they have purchased. Typically you can be dealing with around 25 calls per day. You’ll be responsible for gathering medical information required to assess the claim either from the policy holder, Specialist/Hospital or General Practitioner and will liaise with internal departments to resolve queries and also to enhance the level of customer service. You’ll provide the policyholder with a fast, efficient and effective point of contact during the processing of their claim enabling them to experience a smooth customer journey. You’ll maintain and develop a high level of technical awareness and treat customers in accordance with Aviva brand behaviours, doing everything you can to get them the solution they need. Full Business Awareness, Product and System training will be provided to successful candidates. We are recruiting towards a start date in July.

Business Support Technical Manager

Norwich | £25,000-£35,000 | *** Please note this role can be based in Eastleigh or Norwich*** Role Purpose: To lead and develop the Group Risk Business Support team in order to increase customer advocacy through: • Excellent stakeholder management • Increasing Group Risk knowledge base • Streamlining systems & processes • Championing change delivery • Protecting our business through excellent risk control • Swiftly developing new entrants to an agreed level of competence • Providing credible M&I and trend analysis Role Dimension: Financial • Sign Off Claims £1M • Policy Related Refunds £500K • Budget and expenses appropriate to D grade Manager Non Financial- Up to 10 direct reports across a number of sub teams including: • Governance & Control • System Development & IT support • Management Information • People Development Group Risk is based across 2 key locations so regular travel is required between the Norwich & Eastleigh sites. Relationships: Internal: • All Group Risk employees and managers • IT & Change • Propositions • Marketing • Legal • Compliance • Actuarial External: • System Suppliers eg, Northdoor / Aquila • Industry Bodies eg, GRiD Systems Knowledge Required: • Siebel • Galahad (GL & GIP) • Merlin (GL & GIP) • MS Office • MS Outlook • Intranet • Workday / hri • Systems used to record Test Plans Outcomes: • Effectively leads and develops Group Risk Business Support team in line with business plans and objectives in particular the ‘One Group Risk’ transformation • Responsible for the delivery of consistently excellent service to internal customers in line with Group Risk’s strategic and operational plans • Leads and delivers significant change initiatives based upon market / customer feedback, business needs, legislative / regulatory change, knowledge and MI which deliver improvements to Scheme Administration service, policy and practices • Drives change forward within time, budget and quality constraints, managing all stakeholders effectively, fully engaging everyone impacted by the change to ensure successful delivery • Responsible for ensuring delivery of accurate and timely MI to Group Risk management team including analysis on trends / issues and suggested recommendations on how to improve. • Shapes, develops and educates the control adherence to effective and responsible use of data across Group Risk • Responsible for ensuring that the Group Risk function is complying with regulatory, legal and risk requirements, and working within the governance framework. Ensuring appropriate governance measures, training and controls are in place and adhered to across all sites. • Accountable for business area training plan and to ensure that all training materials are available to deliver the plan and ensure that employees are developed to their maximum potential. • Leads and inspires, creates a high performing team maximising performance and enabling business area to deliver agreed objectives. Ensures individuals know what is expected of them within their role through creation of SMART objectives linked to achievement of business targets, regular 121 with honest conversation and feedback on individual's performance. • Effective management of team in line with Aviva policies and procedures including absence, resource and performance management by effective use of Talking Talent framework. • Pro-actively develop individuals with clear development plans for all employees and succession plans in place within the team. • Responsible for working within agreed budgets, expenses and FTE as part of the Group Risk Scheme Administration management team • Drive and lead own team through change ensuring that they are engaged and supported throughout • Represent Group Risk business technical support at internal and external meetings resolving issues and ensuring win win outcomes

Claims Guidewire implementation specialist

Flexible | | We have an opportunity to join the team implementing Guidewire Claimscentre into our UKGI Claims operation for a 6 to 12 month Fixed Term Contract. The role will require you to work closely with the Claims business team as well as the Systems Integrator, Software provider and Aviva IT. This is an excellent opportunity to play a key role in a high profile systems implementation which will further Aviva’s strategic objectives and growth plans. We're looking for someone who can bring expert knowledge to help shape the configuration and implementation of the Guidewire Claims System. You'll play a leading role in ensuring that the system is configured correctly to ensure successful deployment and value for money from the investment Salary Negotiable

Claims Design Development Manager

Eastleigh | Flexible depending on experience | New roles are being established to lead the delivery of an exciting Customer Services Transformation Programme within the Aviva Health Business, which will be organised in three strands: Customer, Sales and Claims. We are looking for a highly capable and motivated individual, with sound experience of driving business transformation activity, to lead on implementation of a revised operating model across the Claims area with a fit for purpose design and supporting business processes. Successful implementation of these deliverables will provide the platform for delivery of a world class Customer Experience. You’ll work closely with the Customer Service Director, Heads of Function, HR Business Consultant and IT & Change Team to develop, implement and manage delivery of this activity, also tracking the extent to which the planned business benefits are realised and sustained. Ideally you’ll possess a combination of a sound financial services background within a customer-facing operations environment, skills and experience in delivering organisational change activity and also skills in strategy development. Strong influencing and stakeholder management skills are a must coupled with the ability to engage colleagues on a wider basis across the Health Business. Salary range: £40,100 - £74,500 We are looking to interview for this role w/c 21st May.

Sales Design Development Manager

Eastleigh | Flexible depending on experience | New roles are being established to lead the delivery of an exciting Customer Services Transformation Programme within the Aviva Health Business, which will be organised in three strands: Customer, Sales and Claims. We are looking for a highly capable and motivated individual, with sound experience of driving business transformation activity, to lead on implementation of a revised operating model across the Sales area with a fit for purpose design and supporting business processes. Successful implementation of these deliverables will provide the platform for delivery of a world class Customer Experience. You’ll work closely with the Customer Service Director, Heads of Function, HR Business Consultant and IT & Change Team to develop, implement and manage delivery of this activity, also tracking the extent to which the planned business benefits are realised and sustained. Ideally you’ll possess a combination of a sound financial services background within a customer-facing operations environment, skills and experience in delivering organisational change activity and also skills in strategy development. Strong influencing and stakeholder management skills are a must coupled with the ability to engage colleagues on a wider basis across the Health Business. Salary range: £40,100 - £74,500 We are looking to interview for this role w/c 21st May.

Customer Services Development Manager

Eastleigh | Flexible depending on experience | New roles are being established to support delivery of a Customer Services Transformation Programme within the Aviva Health Business, which will be organised in three strands: Customer, Sales and Claims. We are looking for a highly capable and motivated individual, with sound experience of driving business transformation activity, to lead on organisational development activity to support implementation of the new design for the Customer Directorate. The focus of this work is to ensure that the planned benefits of the new design are effectively leveraged to drive the delivery of a world class Customer Experience and embed a culture of high performance, team working and continuous improvement. You’ll work closely with the Customer Service Director, Heads of Function, HR Business Consultant and IT & Change Team to develop, implement and manage delivery of this activity, also tracking the extent to which the planned business benefits are realised and sustained. Ideally you’ll possess a combination of a sound financial services background within a customer-facing operations environment, skills and experience in delivering organisational development activity and also skills in strategy development. Strong influencing and stakeholder management skills are a must coupled with the ability to engage colleagues on a wider basis across the Health Business. Salary range: £40,100 - £74,500 We are looking to interview for this role w/c 21st May.

CMT IP Retention Consultant - Evening Shifts

Eastleigh | | Working in a dynamic retention centre you will be responsible for achieving individual monthly sales targets by engaging with both our existing and new customers. You will be expected to build rapport, display Aviva brand behaviours and demonstrate sound influencing skills whilst adhering to FSA compliance guidelines. This role is integral to ensuring we treat our customers fairly and with respect by being fair and consistent in our decisions. You’ll act as a role model for fellow team members; a dependable and reliable team member who uses their knowledge and experience to contribute to the Aviva Health retention strategy. You’ll help build and maintain excellent customer relationships which result in the achievement of Aviva Health retention targets. You’ll respond to customer requests, identifying their requirement whilst maintaining the highest level of profitability for the company. This role will provide you with the chance to support change and pro-actively support and suggest continuous improvements. Basic Salary: Hourly rate £10.50 plus extremely competitive monthly sales commission depending on performance. Bonus: Monthly sales commission ranges between £150- £650 (based on working 17.5hrs per week.) Bonus award will vary depending on hours worked. Hours Per Week: Negotiable, although desirable hours are between 15-20 hrs a week, working evenings up until 8pm and Saturdays 9am – 1pm.

Senior Business Consultant

Eastleigh | £55,000-£65,000 | **Please note this is a 12 Month Fixed Term Contract** Within this role you will be expected to lead the business consulting team within UKH to drive positive business outcomes, outstanding customer relationships and a high performing team. Role Outcomes - Lead Business Consultant team to drive highly engaged, highly motivated individuals to drive strong business outcomes and great business relationships (30% of focus) - Lead and coach to Business Consultant community to drive excellence in all outputs across documentation, relationships and skill development (included above) - Define and deliver consulting requirements for the business and create consulting methodology and framework to support - Deliver Consulting services to the business for new strategic initiatives (i.e. Low Cost PMI, Core Admin Test and Learn) and mandatory initiatives (i.e. Infrastructure and Legs and Regs) (50% of focus). Including production of required governance documentation etc. - Spend significant proportion of time and effort 'in the business' building lasting and successful relationships with senior managers and their teams (20% of focus) - Understand performance and success of team and with senior managers to create the demand for consulting services through the delivery of high quality outcomes - Ability to be innovative when looking for solutions and ways of working and ability to get team to consider all options available - On-going focus on understanding and evolving role of BC and alignment to more recognised BCIT roles. - Support the delivery of the product level sub-strategies and plans for Clinical and Rehab initiatives - Ensure Business Consultants support the delivery of sub-strategies and plans across UKH product lines - Drive and embed a quality and customer focus culture within Business Consultant team - Working with Business Owners of sub-strategies and product/functional plans to ensure that outcomes are delivered and support is in place. - Working with Exec and LT to understand their requirements and demands - Build consultant capability and profile in UKH by actively pursuing development for team and understanding best practice in market - Refocus Business Consultant demands by actively pursuing problems solving opportunities for product and functions outside of pipeline activity - Ensure team deliver required business and change governance documentation to high standard and aligned to business needs and desired outcomes - Understanding and managing business demand and supply opportunities, working with Senior Bus Plng Mgr to work out activity, timing, resourcing and plans - Strongly evidence Leading, inspiring and building a high performing team - Strong relationship with strategy managers working on interpreting and developing strategy at business level - Working with equivalent orientation BCIT resource to build and deliver overall plans

Strategic Marketing Analyst (Norwich/ Eastleigh/ York)

Norwich | £35,000-£45,000 | **** Please note, the role can be based in Norwich, Eastleigh or York**** We are currently looking for a Strategic Lead to join our Strategic Decision Sciences team. Supporting the Strategic Decision Science manager, you’ll provide expertise on statistical topics, analytics techniques and methodologies to the Operational Decision Science team and wider UK Commercial (UK C) Marketing group as required. Utilizing your solid experience in Customer Analytics and application of statistical analytics, you’ll help maximise ROI on UK C Marketing investment and meet customer needs. Your experience in database marketing combined with a strong knowledge of implementing advanced statistical models and segmentation techniques will enable you to consult with the business to identify, recommend and develop appropriate analytical methodologies and solutions to answer Exec level business challenges. Stakeholder management skills are crucial in this role as you’ll be required to communicate complex concepts and methodologies to stake holders with varied levels of seniority and experience.

Senior Finance Analyst

London | £35,000-£45,000 | Finance Analyst roles with this variety and quality of work are rare. Especially with the opportunity to work for a market leading financial services company where you can carve out a finance career with genuine career progression and development. As Senior Finance Analyst, you’ll work in a highly commercial role as part of a dedicated business partnering team supporting our corporate banking partnership business. Finance must be responsive to our business stakeholders and hence ensure we’re there when needed and help to make rapid, but informed, decisions. This is a unique role as it encompasses both our Life and GI (general insurance) areas. This is a hands-on role which not only facilitates financial reporting, analysis and commentary but also works closely with senior stakeholders to help make informed decisions and enable profitable growth.

IT Solutions Architect

Eastleigh | Flexible depending on experience | An exciting opportunity has arisen for an IT Solutions Architect with vast experience of working with applications within Aviva Health based in our Eastleigh offices. The Business Change and IT function has over 200 staff including teams that specialise in end to end delivery of business and technology projects with clear alignment to business strategy. The BCIT annual budget is >£25m (staff and non-staff) within an overall change budget of £12m. Aviva Health has a large, diverse IT systems base, including some legacy systems and many new leading edge technologies (Websphere Process Server, Siebel, Blaze Advisor etc). There is a significant level of IT change required to deliver the Aviva Health change portfolio including the re-alignment to a release based approach. This IT development needs to be delivered in a complex business environment that is simultaneously undergoing rationalisation and transformation as part of an SOA journey that has already developed significant business benefits. Salary Guide: £50,000 - £55,000 per annum This is a role within a team of 3 solution architects reporting into the Lead Solutions Architect. The team are the “gatekeepers” for all high level design activity, ensuring delivery of quality solutions in line with IT & Business strategies. The role is responsible for the production and quality of the technical solution and high level design work products throughout the development lifecycle, and for the exploitation of Enterprise Architecture, application of IT strategy, and the successful delivery of the agreed end-to-end solution designs and for Aviva architectural conformance Key responsibilities are • Production of IT high level designs to meet requirements from several projects, covering functional and non-functional design criteria • Interpretation of business requirements and the mapping of them to IT functions. Traceability of Business requirements in the high level design • Guiding and influencing business users as to the most appropriate IT solution based on IT strategy, blueprint and SOA principles • Ensuring the high level designs developed fit with the IT strategy and architecture blueprint as defined by the IT Enterprise Architecture team • Taking a design authority position across a range of transformation initiatives • The investigation and deployment of new strategic solutions to support business initiatives • Production of architectural high level designs • Communication of the IT strategy • Liaison with IT development Subject Matter Experts, IT development managers, support teams and business project managers • Liaison with customer groups, third party software and service suppliers • Liaison with other Architects across the AVIVA group • Review of IT artefacts from the later stages of the IT lifecycle, ensuring conformance to the high level design

Senior Message Broker Developer

Norwich | Flexible depending on experience | To play a lead role in the delivery of Message Broker solutions for large and/or complex technical projects within the AD&M Shared Technical Domain in line with approved business objectives. To actively participate and contribute to the instigation, recommendation and shaping of the future development of the organisation in particular driving and supporting the implementation of Service Oriented Architecture (SOA) principles, Test Driven Development/Continuous Integration methodologies. The role will take responsibility for: •To lead on the design , development and testing of Message Broker solution •Providing resource estimates •Delivery and quality of own work and those of others (Aviva, contract, Global Sourcing Partners) •Management of stakeholders •Proactively applying skills and knowledge within and across multiple areas of AD&M to support success of AD&M change delivery •Ensuring deliveries are delivered within the UK GI methods and Quality Standards •Coach & develop members of your community and others

Message Broker Developer

Norwich | £25,000-£35,000 | Aviva General Insurance are currently looking to recruit an individual who is keen to develop into a Message Broker specialist role. We will offer the development and training to enable you to participate in the delivery of Message Broker solutions for large and/or complex technical projects within the Application Development & Maintenance Shared Technical Domain in line with approved business objectives. The role will take responsibility for: • To undertake the development and testing of Message Broker solution • Providing estimates for your own work • Delivery and quality of own work • Management of stakeholders • Proactively applying skills and knowledge within and across multiple areas of AD&M to support success of AD&M change delivery • Ensuring deliveries are delivered within the UK GI methods and Quality Standards • Coach & develop members of your community and others

Claims Assessors

Eastleigh | £0-15,000 | Currently we are recruiting for 8 Part Time Claims Assesors to work in our PMI Claims Department. Your role will be to assess the eligibility of private medical insurance claims presented by policy holders over the phone or in writing against the terms and conditions of the policy they have purchased. You will be responsible for gathering medical information required to assess the claim either from the policy holder, Specialist/Hospital or General Practitioner. You will liaise with internal departments to resolve queries and also to enhance the level of customer service and provide the policyholder with a fast, efficient and effective point of contact during the processing of their claim. You will achieve pre-set levels for both productivity and quality, maintain and develop a high level of technical awareness and treat customers in accordance with Aviva brand behaviours. You will be required to work 21 hours per week. The hours are flexible. You will be required to work between the hours of 4pm - 8pm Monday - Friday and 8am - 1pm on Saturdays. In return we offer a basic salary of £7.96 per hour, yearly bonus and company pension scheme.

Business Analyst (Product Writing)

London | | Role Purpose: To be accountable for the shaping, development and ownership of the end to end solution design(s), business analysis activities and development & management of business requirements to deliver the required business outcomes across: • Remediation any errors or issues • Small enhancements or change requests to existing process or capabilities • Small project(s), small project(s) within a programme or a portfolio of small enhancements including managing all resources assigned to them and ensuring the deliveries are aligned to business the business requirements and strategy To provide business analyst support for all change activity within Quote me happy, including process design, business rule development, customer experience and customer journeys, requirements documentation/story development, product/pricing model development etc. To implement changes to product, prices and customer journeys on the Bamboo platform using a range of tools including but not limited to the Bamboo technical components, Dot Net Nuke, CSS and javascript To investigate impacts and opportunities outside of the existing capability and to engage the wider business to promote discussion of these and evolve the end to end solution design as appropriate To contribute to the instigation, recommendation and shaping of the future development of the QMH organisation To develop and coach others and self

Senior Communications Consultant

York | Flexible depending on experience | This role is a Fixed term Contract for twelve months. Salary: Flexible depending on experience Overview of Department Would you like to promote one of Europe’s biggest brands? As the largest insurance company in the UK and a successful global brand, our ambition is to be ‘most recommended in our market’ and we’re looking for a talented Senior Communications Consultant to help us achieve this. This role is in the Life Communications team in Aviva’s Life business, which provides pensions, retirement and protection products. We work on a wide range of marketing communications activity to bring in new customers and keep our existing ones happy. We work with all sorts of marketing material both on and offline so it’s a varied, exciting and fast paced team to work in. You’ll have marketing experience and ideally a marketing-related qualification. Most importantly, you’ll be able to apply both logical and creative thinking to marketing challenges to add value to our activity and ensure we have a commercial focus. As well as this, you’ll be highly organised, and able to handle multiple activities and deadlines at the same time. About the Role This is an opportunity to join the Life Communications team as a Senior Communications Consultant on a 12 months fixed term contract. If you’re successful, you’ll plan, develop and deliver wide ranging marketing communications activity to help achieve key objectives for Aviva’s Life business. You’ll use customer and market insight and work with our in-house product specialists and both creative and media agencies, to input, assess and implement ideas to reach our target audiences in the most effective way. For example, you could be working with an internal project team to develop a suite of literature, as well as delivering a high profile external marketing campaign. You’ll also manage stakeholders and provide regular updates on developments, as well as measure success to ensure lessons learned are applied to future activity. It’s essential that all marketing communications meet regulatory requirements and you will need to quickly learn how to effectively use the processes, systems and practices we have in place. The successful candidate will initially work on the marketing communications promoting our auto-enrolment pension proposition. Starting this October, all UK-based employers will have to automatically enrol their staff into a suitable workplace pension scheme. This is a major change for the UK pensions market as all employers will either have to change their existing pension scheme or set one up. The successful candidate will play an important role in helping us to achieve our auto-enrolment ambitions. As part of this role, you could be supporting the sales team on the messages they promote externally and developing online content for both our advisers’ and employers’ auto-enrolment websites. Key Responsibilities • Delivering integrated marketing communications activity which meets the needs of the specific target audience. • Setting objectives for and monitoring the performance of marketing communications activity against targets. • Managing budgets for marketing communications activity and ensuring that all spend is efficient and aligned to our objectives. • Ensuring brand and creative consistency across all marketing communications and ensuring our marketing communications have ‘stand out’ in the market. • Ensuring all marketing communications activity meets regulatory guidelines and has been through our approvals process. • Managing day-to-day relationships with agencies in order to achieve objectives and meet deadlines. • Evaluating marketing communications activity against agreed objectives and ensuring lessons learned are applied to future activity. • Developing effective working relationships with various key stakeholders. • Keeping all key stakeholders updated with regular verbal and written progress reports. • Ensuring marketing communications are developed on the basis of insight. • Working in partnership with the media relations and internal communications teams to ensure that our marketing communications are integrated with external media relations activity and internal updates to employees.

Senior Underwriter - Liability Class

London | | We have a fantastic opportunity for an ambitious and enthusiastic person to be part of the Commercial Liability Underwriting Class team based in London. Reporting to the Liability Underwriting Manager, the Liability Class team is primarily responsible for the high level ‘management’ of the Commercial Liability account. Some of the your responsibilities will include delivering the financial plan through in depth account analysis and insight, developing and monitoring underwriting governance as well as business planning, supporting the skills development of all members of the Commercial Liability underwriting community and managing a centre of excellence for technical referrals.

Developers/Business Analyst

London | | Quote Me Happy are a 100% online only brand. We are radically transforming the way people buy their insurance online. We are proud of our team. We hire talented, motivated people and give them the autonomy to innovate. We like people with a ‘can-do’ attitude, we rate the right attitude and aptitude, matched with experience, and we want people who are inquisitive, hungry and eager to grow with us in a flexible way. We are part of Aviva, but we work as a brand in our own right. Our team is small but growing , so you will be able to make a real difference – if you are not looking for just any job, then come along and be part of our exciting journey! Role Purpose: You will be accountable for the shaping, development and ownership of the end to end solution design(s), business analysis activities and development & management of business requirements to deliver the required business outcomes across: • Remediation any errors or issues • Small enhancements or change requests to existing process or capabilities • Small project(s), small project(s) within a programme or a portfolio of small enhancements including managing all resources assigned to them and ensuring the deliveries are aligned to business the business requirements and strategy To provide business analyst support for all change activity within Quote me happy, including process design, business rule development, customer experience and customer journeys, requirements documentation/story development, product/pricing model development etc. To implement changes to product, prices and customer journeys on the Bamboo platform using a range of tools including but not limited to the Bamboo technical components, Dot Net Nuke, CSS and Javascript To investigate impacts and opportunities outside of the existing capability and to engage the wider business to promote discussion of these and evolve the end to end solution design as appropriate To contribute to the instigation, recommendation and shaping of the future development of the QMH organisation To develop and coach others and self.

Graduate Software Delivery Manager

Perth | Flexible depending on experience | This is an exciting opportunity to join the highly successful AVIVA Application Development and Maintenance team based in Perth. The ideal candidate will have a good understanding of the relationship and challenges involved in delivering IT solutions to Commercial Business/Finance Service organisations. Equally important, is the enthusiasm to learn and practice new and emerging delivery processes required to meet the rapidly changing demands of modern business. All necessary training will be provided to enable the right candidate to support : • Systems delivery in a diverse and lively team located across multiple locations • Continuous improvement initiatives in quality standards and automation • Improved customer service • Delivery of small to large projects and programmes using Agile methodology • Delivery of new and key projects providing significant business benefits • Our strategic web technology platform Responsibilities include: • Deliver quality software projects within timescale and budget • Plan, report and liaise with Project Managers, Development teams, internally impacted IT teams, Test, business stakeholders and release management teams • Facilitate workshops • Co-ordinate IT teams to provide project estimates and costs • Risk management and problem solving • Ensure quality deliveries through process adherence and KPI measures • Ensure handovers, and key touch points are managed in a timely manner • Software integration management and planning • Implementation planning and management • Actively contributing to knowledge sharing and training; and continuously improving the quality of the team and wider Delivery Manager community If you’re ready to start a career in IT and would like to work with the newest technologies and tools in a progressive environment, we want to hear from you now. It will be a major success factor for candidates who can demonstrate enthusiasm and a real focus on delivering first class business systems and service. Aviva offer a competitive remuneration and rewards package.

Graduate Software Developer

Perth | Flexible depending on experience | This is an exciting opportunity for qualified software developers to join the highly successful AVIVA Application Development and Maintenance team based in Perth. The ideal candidate will have good programming and analysis skills and a broad understanding of business and financial services. Equally important, is the enthusiasm to learn new and cutting edge technologies and practices required to meet the rapidly changing demands of modern business. All necessary training will be provided to enable the right candidate to support : • Systems development in a diverse and lively team located across multiple locations • Continuous improvement initiatives in quality standards and automation • Improved customer service • Rapid development and Agile delivery • Delivery of new and key projects providing significant business benefits • Our strategic web technology platform Responsibilities • Design and document technical solutions to business problems • Develop solutions including review of requirements, coding, debugging, quality assurance and providing post implementation support • Deliver new functionality and enhancements to existing applications using existing and new processes and tooling • Assisting with production support as required on an ad-hoc basis • Analysis of functional and non functional requirements • Agile production of bespoke software • Creating elegant solutions to business requirements • Actively contributing to knowledge sharing and training; innovation and business value adds and continuously improving the quality of the team and its deliverables

Lead IT Architect

Eastleigh | £60,000-£75,000 | An exciting opportunity has arisen for a Lead IT Architect within Healthcare based in our Eastleigh branch. The Business Change and IT function has over 200 staff including teams that specialise in end to end delivery of business and technology projects with clear alignment to business strategy. The BCIT annual budget is >£25m (staff and non-staff) within an overall change budget of £10m. Aviva Health has a large, diverse IT systems base, including some legacy systems and many new leading edge technologies (Websphere Process Server, Siebel, Blaze Advisor etc). There is a significant level of IT change required to deliver the Aviva Health change portfolio including the re-alignment to a release based approach. This IT development needs to be delivered in a complex business environment that is simultaneously undergoing rationalisation and transformation as part of a simplification journey that has already developed significant business benefits. You will be expected to: - Provide technical design leadership and ensuring adherence to the standards and quality required. - Pro-actively driving the IT architecture forward whilst maintaining alignment to the business strategy. - Createand continue to update the IT Strategy and reference architectures to support the future requirements of the business and providing clear roadmaps progressing to the technology target blueprint. - Set up the architectural principles and ground rules for technology across Aviva UK Health. - Communicate target architectures to senior stakeholders including department heads and the board of executives. In addition, the role will involve leading and managing the IT Architecture design team with responsibility for both IT Enterprise and Solution Architecture. Core activities will include ensuring project and release based technical designs are delivered to time, cost and quality, including effective communication of designs with issues being resolved in a timely fashion. Developing and managing the technical designs for pipeline initiatives and contributing to business line sub-strateg

Corporate Sales Manager

Birmingham | | PURPOSE

To manage a team working with all brokers across a defined region ensuring that we grow profitable new business in line with Aviva strategy & meet or exceed CSR targets.
Own and pro-actively manage key broker relationships Corporate & Speciality divisions across UK and NI (and overseas where applicable)
Strategically align Aviva targets to brokers and clients in order to deliver premium and profit in line with targets.
To represent Aviva in the broker and client markets across all CSR products and own the experience that brokers and clients have with CSR.
Be seen as the external face of Aviva CSR within key broking houses and within a region.

KEY OUTPUTS 1. To achieve and exceed specific premium and profitability targets at a regional, broker and client level 2. To lead a business development team to achieve and exceed annual financial growth targets 3. Leading relationships both internally and externally to agree a mutually achievable solution. 4. Responsible for the perception of Aviva CSR within broking houses, clients and internally 5. Identifying new business growth opportunities from the broker and client market line with Aviva strategy 6. To prioritise the team activities appropriately and be able to adapt the focus of their work to accommodate any changes in the workplace 7. Plan for the forthcoming period and monitor progress towards meeting & exceeding individual CYO’s 8. To ensure that the team is completing Salesforce on all opportunities and that information is updated regularly 9. To be accountable for and adhering to current regulatory requirements as defined by Aviva ACTIVE ENGAGEMENT with . . . .

Broker and client key decision makers
Regional I&P team including Senior Management
Client prospects and existing client relationships.
Central CSR team
CSR SLT
UKGI Exec
Aligned Aviva Partners (Claims, Finance, HR, UPP etc…)
Centres of Excellence

Trainee Database Analyst - IT

Norwich | £14,500 | You’ll be joining one of the FTSE 100’s most dynamic IT delivery teams – one that creates and maintains code to support our UK business across multiple channels – call centres, aggregators, web or mobile for motor & household insurance. Each of the millions of insurance quotes that AVIVA generates each month within the UK will be priced through code written and databases supported by this team. Excellence in IT is what makes the difference between being able to fulfil the demand for quotes or results in AVIVA losing business through poor IT Service. Two new opportunities have arisen aimed specifically at well qualified school and college leavers in our General Insurance Shared Technical Application Development & Maintenance team as Trainee Database Analysts which will be based in Norwich. Aviva has been voted ‘number 1 insurer’ for the second year running by brokers in the UK and the successful candidates will have a unique opportunity to develop a long-term career with the UK’s largest insurer. We have ambitious plans to continue our domination of the broker market and the scale of our UK operations provides further scope for individual development and progression. There are over 300 separate IT applications in AVIVA to deliver the multiple business functions across the insurance estate. Some applications may enable users to apply for an insurance quote on the web while others may calculate how likely a house is to flood! The requirements of IT applications are constantly changing to ensure that they AVIVA remains profitable in our competitive markets while remaining reliable. This is delivered through a change cycle, delivering IT changes that match AVIVA’s business ambition and full testing of the applications to ensure that code bugs do not cause application downtime. Working within Application Development, some of the tasks will be to make code and or database changes to improve an application that is used by millions of users across a large technology stack including the internet & mobile phones. Some of these changes will comprise designing an optimum way to make a change, while others will be fixing a problem before any users notice it. You’ll have a fantastic opportunity not only to build your technical skills, but to work in a team passionate about delivering change and reducing IT outage hours. You’ll get all the training you need to develop your knowledge of Microsoft SQL databases and Java programming – both highly regarded IT skills while learning how to apply these skills in real-world situations. The successful candidates will need to be able to demonstrate confidence, flexibility, motivation and be committed to developing themselves to build a long-term career in the insurance industry.

Trainee Trading Underwriter (Bristol)

Bristol | £14,500 | Fourteen exciting new opportunities have arisen aimed specifically at well qualified school and college leavers in our General Insurance Intermediaries and Partnerships team and Corporate and Strategic Risk, as Trainee Trading Underwriters across the UK. One of these roles will be based in our Bristol Commercial Trading Hub. Aviva has been voted ‘number 1 insurer’ for the second year running by brokers in the UK and the successful candidates will have a unique opportunity to develop a long-term career with the UK’s largest insurer. We have ambitious plans to continue our domination of the broker market and the scale of our UK operations provides further scope for individual development and progression. Not only will you get full training support to develop your knowledge of insurance products, as you develop you will also trade on large cases and play an important part in helping the team develop new opportunities, specifically the profitable growth of our accounts. This role gives you a fantastic opportunity to not only to develop your technical skills but gives you the chance to meet both brokers and customers face to face. You will be sponsored to study for the Chartered Institute of Insurance (CII) exams and expected to achieve Diploma status within two years. The successful candidates will need to be able to demonstrate confidence, flexibility, motivation and be committed to developing themselves to build a long-term career in the insurance industry. The successful candidates will be trained in full working knowledge of Aviva’s General Insurance products, including: • Market awareness and presence • In-depth knowledge of trends / patterns within Finance and Insurance sectors • In-depth technical and product knowledge and understanding of products underwriting strategy • In-depth knowledge of risk management and risk management solutions • Legislation / regulation • Trading skills and behaviours Above all you must want a career in the insurance industry and be both willing and committed to learn.

Trainee Trading Underwriter (Birmingham)

Birmingham | £14,500 | Fourteen exciting new opportunities have arisen aimed specifically at well qualified school and college leavers in our General Insurance Intermediaries and Partnerships team and Corporate and Strategic Risk, as Trainee Trading Underwriters across the UK. Three roles will be based in our Birmingham Commercial Trading Hub. Aviva has been voted ‘number 1 insurer’ for the second year running by brokers in the UK and the successful candidates will have a unique opportunity to develop a long-term career with the UK’s largest insurer. We have ambitious plans to continue our domination of the broker market and the scale of our UK operations provides further scope for individual development and progression. Not only will you get full training support to develop your knowledge of insurance products, as you develop you will also trade on large cases and play an important part in helping the team develop new opportunities, specifically the profitable growth of our accounts. This role gives you a fantastic opportunity to not only to develop your technical skills but gives you the chance to meet both brokers and customers face to face. You will be sponsored to study for the Chartered Institute of Insurance (CII) exams and expected to achieve Diploma status within two years. The successful candidates will need to be able to demonstrate confidence, flexibility, motivation and be committed to developing themselves to build a long-term career in the insurance industry. The successful candidates will be trained in full working knowledge of Aviva’s General Insurance products, including: • Market awareness and presence • In-depth knowledge of trends / patterns within Finance and Insurance sectors • In-depth technical and product knowledge and understanding of products underwriting strategy • In-depth knowledge of risk management and risk management solutions • Legislation / regulation • Trading skills and behaviours Above all you must want a career in the insurance industry and be both willing and committed to learn.

Trainee Trading Underwriter (Manchester)

Manchester | £14,500 | Fourteen exciting new opportunities have arisen aimed specifically at well qualified school and college leavers in our General Insurance Intermediaries and Partnerships team and Corporate and Strategic Risk, as Trainee Trading Underwriters across the UK. One of these roles will be based in our Manchester Commercial Trading Hub. Aviva has been voted ‘number 1 insurer’ for the second year running by brokers in the UK and the successful candidates will have a unique opportunity to develop a long-term career with the UK’s largest insurer. We have ambitious plans to continue our domination of the broker market and the scale of our UK operations provides further scope for individual development and progression. Not only will you get full training support to develop your knowledge of insurance products, as you develop you will also trade on large cases and play an important part in helping the team develop new opportunities, specifically the profitable growth of our accounts. This role gives you a fantastic opportunity to not only to develop your technical skills but gives you the chance to meet both brokers and customers face to face. You will be sponsored to study for the Chartered Institute of Insurance (CII) exams and expected to achieve Diploma status within two years. The successful candidates will need to be able to demonstrate confidence, flexibility, motivation and be committed to developing themselves to build a long-term career in the insurance industry. The successful candidates will be trained in full working knowledge of Aviva’s General Insurance products, including: • Market awareness and presence • In-depth knowledge of trends / patterns within Finance and Insurance sectors • In-depth technical and product knowledge and understanding of products underwriting strategy • In-depth knowledge of risk management and risk management solutions • Legislation / regulation • Trading skills and behaviours Above all you must want a career in the insurance industry and be both willing and committed to learn.

Trainee Trading Underwriter (Croydon)

Croydon | £14,500 | Fourteen exciting new opportunities have arisen aimed specifically at well qualified school and college leavers in our General Insurance Intermediaries and Partnerships team and Corporate and Strategic Risk, as Trainee Trading Underwriters across the UK. Two roles will be based in our Croydon Commercial Trading Hub. Aviva has been voted ‘number 1 insurer’ for the second year running by brokers in the UK and the successful candidates will have a unique opportunity to develop a long-term career with the UK’s largest insurer. We have ambitious plans to continue our domination of the broker market and the scale of our UK operations provides further scope for individual development and progression. Not only will you get full training support to develop your knowledge of insurance products, as you develop you will also trade on large cases and play an important part in helping the team develop new opportunities, specifically the profitable growth of our accounts. This role gives you a fantastic opportunity to not only to develop your technical skills but gives you the chance to meet both brokers and customers face to face. You will be sponsored to study for the Chartered Institute of Insurance (CII) exams and expected to achieve Diploma status within two years. The successful candidates will need to be able to demonstrate confidence, flexibility, motivation and be committed to developing themselves to build a long-term career in the insurance industry. The successful candidates will be trained in full working knowledge of Aviva’s General Insurance products, including: • Market awareness and presence • In-depth knowledge of trends / patterns within Finance and Insurance sectors • In-depth technical and product knowledge and understanding of products underwriting strategy • In-depth knowledge of risk management and risk management solutions • Legislation / regulation • Trading skills and behaviours Above all you must want a career in the insurance industry and be both willing and committed to learn.

Trainee Trading Underwriter (Southampton)

Southampton | £14,500 | Fourteen exciting new opportunities have arisen aimed specifically at well qualified school college leavers in our General Insurance Intermediaries and Partnerships team and Corporate and Strategic Risk, as Trainee Trading Underwriters across the UK. Two roles will be based in our Southampton Commercial Trading Hub. Aviva has been voted ‘number 1 insurer’ for the second year running by brokers in the UK and the successful candidates will have a unique opportunity to develop a long-term career with the UK’s largest insurer. We have ambitious plans to continue our domination of the broker market and the scale of our UK operations provides further scope for individual development and progression. Not only will you get full training support to develop your knowledge of insurance products, as you develop you will also trade on large cases and play an important part in helping the team develop new opportunities, specifically the profitable growth of our accounts. This role gives you a fantastic opportunity to not only to develop your technical skills but gives you the chance to meet both brokers and customers face to face. You will be sponsored to study for the Chartered Institute of Insurance (CII) exams and expected to achieve Diploma status within two years. The successful candidates will need to be able to demonstrate confidence, flexibility, motivation and be committed to developing themselves to build a long-term career in the insurance industry. The successful candidates will be trained in full working knowledge of Aviva’s General Insurance products, including: • Market awareness and presence • In-depth knowledge of trends / patterns within Finance and Insurance sectors • In-depth technical and product knowledge and understanding of products underwriting strategy • In-depth knowledge of risk management and risk management solutions • Legislation / regulation • Trading skills and behaviours Above all you must want a career in the insurance industry and be both willing and committed to learn.

Trainee Trading Underwriter (London)

London | £14,500 | Fourteen exciting new opportunities have arisen aimed specifically at well qualified school and college leavers in our General Insurance Intermediaries and Partnerships team and Corporate and Strategic Risk, as Trainee Trading Underwriters across the UK. Two roles will be based in our London Commercial Trading Hubs. Aviva has been voted ‘number 1 insurer’ for the second year running by brokers in the UK and the successful candidates will have a unique opportunity to develop a long-term career with the UK’s largest insurer. We have ambitious plans to continue our domination of the broker market and the scale of our UK operations provides further scope for individual development and progression. Not only will you get full training support to develop your knowledge of insurance products, as you develop you will also trade on large cases and play an important part in helping the team develop new opportunities, specifically the profitable growth of our accounts. This role gives you a fantastic opportunity to not only to develop your technical skills but gives you the chance to meet both brokers and customers face to face. You will be sponsored to study for the Chartered Institute of Insurance (CII) exams and expected to achieve Diploma status within two years. The successful candidates will need to be able to demonstrate confidence, flexibility, motivation and be committed to developing themselves to build a long-term career in the insurance industry. The successful candidates will be trained in full working knowledge of Aviva’s General Insurance products, including: • Market awareness and presence • In-depth knowledge of trends / patterns within Finance and Insurance sectors • In-depth technical and product knowledge and understanding of products underwriting strategy • In-depth knowledge of risk management and risk management solutions • Legislation / regulation • Trading skills and behaviours Above all you must want a career in the insurance industry and be both willing and committed to learn.

Trainee Trading Underwriter (Leeds)

Leeds | £14,500 | Fourteen exciting new opportunities have arisen aimed specifically at well qualified school and college leavers in our General Insurance Intermediaries and Partnerships team and Corporate and Strategic Risk, as Trainee Trading Underwriters across the UK. Two roles will be based in our Leeds Commercial Trading Hub. Aviva has been voted ‘number 1 insurer’ for the second year running by brokers in the UK and the successful candidates will have a unique opportunity to develop a long-term career with the UK’s largest insurer. We have ambitious plans to continue our domination of the broker market and the scale of our UK operations provides further scope for individual development and progression. Not only will you get full training support to develop your knowledge of insurance products, as you develop you will also trade on large cases and play an important part in helping the team develop new opportunities, specifically the profitable growth of our accounts. This role gives you a fantastic opportunity to not only to develop your technical skills but gives you the chance to meet both brokers and customers face to face. You will be sponsored to study for the Chartered Institute of Insurance (CII) exams and expected to achieve Diploma status within two years. The successful candidates will need to be able to demonstrate confidence, flexibility, motivation and be committed to developing themselves to build a long-term career in the insurance industry. The successful candidates will be trained in full working knowledge of Aviva’s General Insurance products, including: • Market awareness and presence • In-depth knowledge of trends / patterns within Finance and Insurance sectors • In-depth technical and product knowledge and understanding of products underwriting strategy • In-depth knowledge of risk management and risk management solutions • Legislation / regulation • Trading skills and behaviours Above all you must want a career in the insurance industry and be both willing and committed to learn.

Longevity Actuary

London | £75,000-£90,000 | Aviva is one of the leading writers of Individual Annuities and BPAs in the UK, with an in-force book includes over £20bn of annuity liabilities. We are setting up a small specialist team to focus on developing deep knowledge of pensioner mortality in the UK. Our aims are to: • Continually push the boundaries on rating factors used to assess mortality, both by developing new factors and by improving the explanatory power of existing factors. • Improve the level of certainty in assessing future outcomes for Aviva’s in-force longevity business. • Support the development of longevity related products. This role is the technical lead on the work. Initially the role includes line management responsibility for three staff, and day to day management of one secondee. Key Outputs • Extract maximum information from Aviva’s mortality data and use it to inform the assessment of mortality for pricing and valuation • Develop quantitative models linking the factors affecting mortality to the impact on mortality • Use publicly available investigations and data to enhance knowledge within Aviva of the factors affecting mortality • Develop quantitative models linking the drivers of mortality trends with the past and potential future outcomes • Investigate and understand the key medical and social developments that are likely to influence future mortality. • Keep up to date with developments in the market and incorporate new methods and information into Aviva’s view. • Provide internal consultancy on longevity issues and strategic projects • Contribute to the Longevity Centre’s planning Activities • Access and analyse data relevant to mortality rates • Make effective use of actuarial and other software packages, including specification of required developments to programmes • Lead the develop of in-house tools where necessary • Exercise people-management skills and technical leadership • Ensure the timely delivery of objectives and tasks, to actuarial quality standards • Ensure all business insights are shared with other relevant areas to achieve a consistent view of longevity risk

Business Analyst

Norwich | Flexible depending on experience | Business Analyst Norwich £21,100 - £43,100 We have an opportunity for Business Analysts in Aviva UKL IT & Change. **This role can be based in either Norwich or York. In a fast moving organisation like Aviva there are always programmes, projects and activities taking place to transform the organisation and support the delivery of our strategy. Collectively these form the UKL Change portfolio and we are responsible for prioritising, shaping, delivering and monitoring them. The team provides consultancy and resource to all Aviva's UKL change activity along with project management, business analysis and programme office capability for programmes and projects. We play a critical part in Aviva achieving its goals in 2011 and beyond. What’s more the variety and level of assignments means our Business Analysts are sure to get exposure to a wide range of stakeholders at senior levels across the different business units. The role holder may be located in Norwich or York; however they must be prepared to travel when there is a need to fulfil the objectives of their role. Responsibilities: To be accountable for the shaping, development and ownership of the end to end business solution, business analysis activities and development & management of business requirements to deliver the benefits across various sized projects. This includes ensuring the deliveries are aligned to business strategies and conform to time, cost, quality, benefit specifications and governance. Relationships : Strong relationships across the programme/project working with Heads Of Delivery, Project Managers, System Teams, Test Managers, Business Analysts, Solution Designers, Business Sponsors and external suppliers (where appropriate). May operate within Agile cross functional teams Outputs and Outcomes: • Provide business analysis on small to medium changes. Contribute to the formulation, recommendation, planning and delivery of strategically aligned initiatives • Propose innovative solutions and alternative approaches • Be able to operate in an environment where minimal start up information is available • Ensure products are aligned to the Change and IT standards, frameworks, methodologies and governance which demonstrate intelligent analysis and include recommendations and proposals which deliver the customer outcomes. These should also promote and apply best practice • Ensure that risks/issues are managed and/or escalated with solutions/options for resolution including where these compromise benefit delivery • Support the development of the Cost Benefit Analysis • Identify and manage internal, cross project and external dependencies • Support the Talking Performance process, including feedback, as appropriate • Coach & develop others

Business Analyst

York | Flexible depending on experience | Business Analyst York £21,100 - £43,100 We have an opportunity for Business Analysts in Aviva UKL IT & Change. **This role can be based in either Norwich or York. In a fast moving organisation like Aviva there are always programmes, projects and activities taking place to transform the organisation and support the delivery of our strategy. Collectively these form the UKL Change portfolio and we are responsible for prioritising, shaping, delivering and monitoring them. The team provides consultancy and resource to all Aviva's UKL change activity along with project management, business analysis and programme office capability for programmes and projects. We play a critical part in Aviva achieving its goals in 2011 and beyond. What’s more the variety and level of assignments means our Business Analysts are sure to get exposure to a wide range of stakeholders at senior levels across the different business units. The role holder may be located in Norwich or York; however they must be prepared to travel when there is a need to fulfil the objectives of their role. Responsibilities: To be accountable for the shaping, development and ownership of the end to end business solution, business analysis activities and development & management of business requirements to deliver the benefits across various sized projects. This includes ensuring the deliveries are aligned to business strategies and conform to time, cost, quality, benefit specifications and governance. Relationships : Strong relationships across the programme/project working with Heads Of Delivery, Project Managers, System Teams, Test Managers, Business Analysts, Solution Designers, Business Sponsors and external suppliers (where appropriate). May operate within Agile cross functional teams Outputs and Outcomes: • Provide business analysis on small to medium changes. Contribute to the formulation, recommendation, planning and delivery of strategically aligned initiatives • Propose innovative solutions and alternative approaches • Be able to operate in an environment where minimal start up information is available • Ensure products are aligned to the Change and IT standards, frameworks, methodologies and governance which demonstrate intelligent analysis and include recommendations and proposals which deliver the customer outcomes. These should also promote and apply best practice • Ensure that risks/issues are managed and/or escalated with solutions/options for resolution including where these compromise benefit delivery • Support the development of the Cost Benefit Analysis • Identify and manage internal, cross project and external dependencies • Support the Talking Performance process, including feedback, as appropriate • Coach & develop others

Digital Enterprise Architect

Norwich | Flexible depending on experience | Aviva UK Life is currently looking to recruit a Digital Enterprise Architect to join the UKEA Team. The overall role is accountable for providing the digital strategic context, direction, roadmaps and standards for the ongoing successful delivery of Digital IT solutions within Aviva. You will be instrumental in establishing target architectures and steps to achieving and governing them, working directly with business and IT. You will additionally contribute to the management team in the development of Business Change in IT, sharing knowledge, decisions, patterns and lessons learnt to improve productivity and increase skills. You will be responsible for articulating the vision and directions and govern the delivery of digital IT solution designs and providing consultancy services and complex technical expertise to Business Change & IT and Aviva. Retaining a focus on the needs of the customer, your role will require you to work closely, in partnership, with colleagues across Business Change, IT and other Aviva Business Units, whilst maintaining excellent relationships with internal customers, board level, strategic partners and external organisations. Please note, this role can be based in either Norwich or York. If you want to discover more about life in Aviva or fancy trying Aviva’s #devchallenge have a look at the following link http://bit.ly/HOJSFh

Trainee Actuary – Economic Capital Reporting & Development

York | Flexible depending on experience | A number of vacancies have arisen for part-qualified actuaries to join Aviva’s UK Life Division in York, working within the Economic Capital Reporting & Development Team. These are high profile roles, reflecting the increased focus on economic capital reporting measures over recent years. With the implementation of the Solvency II regime on 1 January 2014, economic capital will become the key measure of solvency capital within the UK Life industry. These roles offer excellent career development opportunities for talented individuals to influence the implementation of Solvency II within Aviva UK Life. The roles will be in two main areas: • the production of economic capital reporting under the current regulatory regime (ICA and Realistic Balance Sheets) as well as the production of financial results as part of the Internal Model Approval Process • direct participation within the Solvency II programme itself In practice, it is expected that involvement in both of these areas will be required. Once Solvency II has been implemented, the roles will become part of the end state economic capital reporting team Successful candidates will also join our Trainee Actuary Development programme which offers full study support, mentoring, networking groups and rotation around different areas within Aviva UK Life. Responsibilities Successful candidates will join a highly capable and motivated financial reporting team, focussing on economic capital reporting and development. The key areas of responsibilities will include some of the following; • Production of ICA Results for submission to Aviva Group and the FSA. • Production of Realistic Balance Sheet Results in respect of the WP Funds, as part of the consolidated Aviva Group IFRS and MCEV Reporting as well as the FSA Regulatory Returns. • Monthly Solvency Monitoring of Capital position. • Contributing to the Corporate Planning process, including Stress and Scenario Testing. • Production of Solvency II Information for exercises such as Internal Model Approval Process, ORSA Dry Run, Standard Formula Results. • Supporting the Solvency II Prophet Development team through the design of requirement specification, liaising with the build team throughout the development, testing the solution and ultimately signing off the impact on financial results and implementing within Finance. • Supporting the Solvency II Stochastic Model (ALS) Development Team in a similar manner to Prophet. • Developing the methodology and identifying operational solutions in respect of areas such as; New Business Reporting Requirements, Profit & Loss Attribution, Economic Gain, treatment of Mortgage Assets. • Working closely with the Solvency II programme in the design, trial production and ultimate implementation of the regulatory and management information reports. • Developing a single asset data store for use in the financial reporting of both economic capital and traditional metrics. • Developing an asset stressing system for calibrating the Solvency II internal model. • Implementing the Solvency II Internal Model – testing and signing off the impacts on required capital as well as designing and testing the integration of the model into financial reporting. • Identifying and implementing developments to the financial reporting process in order to meet the timelines under the Solvency II regime. It should be stressed that the job holders will play a key part in the transition of the Actuarial Reporting team into a post-Solvency II world and therefore these roles presents an opportunity to be at the forefront of the Solvency II activity taking place within UK Life

Senior Manager Group Economic Capital

London | £75,000-£90,000 | An opportunity has arisen within the Aviva Group Economic Capital team for a Senior Manager with strong economic capital modelling experience in Igloo. This is a growth area within the business and is an opportunity to join the team early on and drive significant change and development. The role will involve:  To own agreed areas, and generally contribute to development of economic capital methodologies and models.  To liaise with other internal stakeholders to ensure focused effort.  To develop internal knowledge of economic capital methodologies and models • To review, validate and challenge of Regional/BU EC submissions from a GI perspective. • Lead the production of reports for key stakeholders.  To create, verify and prepare the calculation and embedding of group economic capital results • Manage the provision of accurate and timely management information for economic capital.  Be viewed as an SME of the group’s risk and capital modeling techniques  Support other Economic Capital activities as required. KEY PERFORMANCE INDICATORS  Timeliness and quality of analysis relating the GI Economic Capital issues.  Accurate and timely production of economic capital reporting.  Clear communication with Regions/BUs leading to a reduction in number of errors rate.  Escalation of significant issues when appropriate.  Customer feedback.

Senior IT Auditor

Norwich | | ROLE DEFINITION Under guidance of the Senior Managers - IT Audit or Lead Auditors- IT Audit, delivers assurance activity to support reviews as to the effectiveness of the control environment in the Aviva UK region. Whilst based in the UK the role will require flexibility. This role will require working between Aviva UK offices and could involve an element 15-20% of travel. ACCOUNTABILITIES In delivering independent assurance for reviews the Senior Auditor – IT Audit is accountable for: • Developing appropriate assurance work programmes and executing the work programmes for the assigned review. • Producing high quality working papers and audit file to support the findings of the reviews assigned to. • Producing high quality audit issues, findings and reports from the reviews they are assigned to. • Applying audit methodology and standards to more complex reviews. • Participates in UK and overseas reviews as required, working flexibly in order to achieve this. • Leading specific individual reviews, as delegated by Senior Manager(s) - IT Audit, from planning to close. • Supporting the Lead Auditor(s) with stakeholder management at Head of and senior management level within the business for the relevant business area subject to audit review. • Supporting the Lead Auditor(s) in reporting findings to local business management and Internal Audit teams.

Java Software Engineer

York | | Aviva UK Life is growing its capability in eCommerce and requires Software Engineers to drive forward the delivery of high profile Projects to grow and enhance our Business. The role will be based in York working out of our Head Office. The successful applicant will have a key role to play in delivering change to support high profile business change programmes which include new distribution arrangements with major high street Business Partners as well as solutions supporting Financial Advisors, Policyholders and internal Business functions. You will work with Business Analysts, Solution Designers, Deployment teams and Testers to develop and enhance functionality on our new eCommerce enterprise applications. You will be responsible for the delivery of complex solutions through technical leadership of teams or through your individual expertise. Relevant commercial experience of successful delivery within a WebSphere Application Server environment is highly desirable, but training will be provided to suitable candidates with experience in other Java based application architectures. Key Responsibilities The successful candidate will play a leading role within an eCommerce Portals application development team. Your responsibilities will include: - Providing technical leadership to teams operating within both the UK and offshore. This will include driving delivery to time, cost and quality and coaching and mentoring in technical skills - Performing analysis, development and delivery of solutions using Java and Websphere Application Server as the main development tools - Contributing to designing solutions that meet the strategic requirements of our business - Providing estimates and technical delivery plans - Identifying improvement opportunities such as enhancements to standards and technical delivery environments to increase the quality and efficiency of delivery - Providing technical quality assurance of deliverables - Planning and supporting the implementation of deliverables If you want to discover more about life in Aviva or fancy trying Aviva’s #devchallenge have a look at the following link http://bit.ly/HOJSFh

Agile Software Test Architect

Norwich | £25,000-£35,000 | You should be an expert in how to manage the testing of large, complex world-class software product solutions through the development and execution of automated testing strategies. You will be responsible for defining a full lifecycle automated software testing processes for large scale web projects. You will also be responsible for implementation, management and maintenance of the automation suites and quality assurance tools.

Financial & Insurance Risk Actuary - UKGI Risk

Norwich | £75,000-£90,000 | New and exciting Financial & Insurance Risk Actuarial roles are rare especially with the opportunity to work for the UK’s largest insurer. Please note we are happy to consider applications from candidates who wish to be based in London, York or Perth as well as Norwich. As Financial & Insurance Risk Actuary within Aviva’s General Insurance business, you’ll support the Financial Risk and Insurance Risk teams through reviewing, challenging and catalysing improvements to the management/optimisation of financial and insurance risk within Aviva UK. In addition you’ll support and work with the rest of the UK financial and insurance risk team risk team by highlighting, challenging and suggesting mitigation possibilities for market, credit and liquidity risk throughout Aviva UK. You’ll also proactively suggest mitigation possibilities for insurance risk throughout UKGI and for all risk types within UPP (Underwriting, Pricing & Product), enabling the Heads of Financial & Insurance risk to carry out their responsibilities.

Planning & Reporting Manager - Ireland Integration

Norwich | £55,000-£65,000 | Exciting high profile finance planning & reporting projects like this one are rare, especially with the opportunity to work for the UK’s No. 1 insurer on a business critical integration project. Aviva recently announced its intention to integrate its Irish operation into the UK Region. The key deliverables as Finance Planning & Reporting Manager are to smoothly integrate the planning, forecasting and reporting of the Irish operations result into the UK numbers through the transitional period. Also to ensure that keys issues are highlighted and that business insight is maintained. The contract will be for a 12 month period, and whilst based in Norwich, due to it being a highly visible and involved role, it will require you to regularly working in Aviva’s Dublin offices. As Finance Planning & Reporting Manager you’ll manage high profile and fast paced integration activity including: -Understanding the UK Regions Planning and Reporting requirements, timetables and processes -Understanding the Irish Operations planning and reporting processes, identifying and implementing the changes required to integrate these into the UK Region -Develop strong relationships to ensure that business insight into the Irish operations result is maintained -Creating financial forecasts using models, principally Excel and TM1 -Preparing presentations and documents for the Executive and Group, including financial analysis and insightful commentary that will provide insight and ensure focus on the key issues that require management attention -Ensuring plan models are built with sufficient financial control to be reliable and robust

Senior Manager, Financial Management & Actuarial Audit

London | £75,000-£90,000 | A few years ago, Aviva Internal Audit has went through a period of profound changes, with the aim of building a 'world class' internal audit function. Those changes included the creation of a number of specialist audit teams. One of these teams provides expertise in the areas of Financial Management and Actuarial. The team delivers specialist audits across Aviva. This creates a fantastic development opportunity for the successful candidate. In addition to a strong focus on the actuarial and finance functions within the Aviva business, he/she will benefit from some exposure to various business units across the Aviva Group, and will be given the opportunity to raise his/her profile with the Senior Leadership Team in Aviva. Candidates will use and further develop strong consultative skills - including communication and stakeholder management - as well as broadening their understanding of the global business. Under guidance of the Head of FM&A Audit (Aviva Group Centre), the Manager/Senior Manager will be responsible for the delivery for a wide range of financial management and actuarial audit reviews, ranging from actuarial reporting and product pricing to financial (market/credit risk) and/or insurance risk management depending on the experience. The position will not have any direct reports but might have access to a pool of resources for large audits (internal or external resources). The (Senior) Manager will need to provide technical guidance and support to generalist auditors. Travel: there will be a particular focus on Aviva UK Region (UK Life in York and UK GI in Norwich) and Aviva Group Centre (London), with some work also in respect of other Aviva Business Units. Consequently, there may be a significant amount of UK travel and possibly some international travel.

Marketing Consultant - Consumer

Eastleigh | £25,000-£35,000 | Improving customer retention and loyalty is a key objective for Aviva and you’ll do just that at Aviva UK Health. How? By developing business strategies and campaigns that help us build awareness of our expertise in health and wellbeing, and thereby engage with and retain our customers. You’ll join us in our Consumer Marketing team which is responsible for acquiring new customers, then maintaining and developing our relationship with them from the moment they join. The retention role a high profile post, reporting directly to the Senior Consumer Marketing Manager and will give you the chance to develop quickly. Salary Guide: £19,500 – £35,500 Excellent Flexible Benefits package includes, pension scheme (up to 14% company contribution), optional private healthcare (with option to cover dependants), 29 days holiday (plus bank holidays and options to buy or sell), Share Award and Sharesave schemes, free off-site parking and other great flexible benefits. Using your exceptional marketing communications and project management experience, your objective will be to creatively drive forward our customer retention campaigns and improve customer retention within target segments. You'll really enjoy getting to grips with every aspect of our business - from understanding our products and customers, to exploring competitor activity and economic influences which will impact how you manage and deliver our marketing activity. This role requires an individual who can demonstrate experience of delivering marketing campaigns, specifically within a retention/loyalty environment The key responsibilities of the role will include: • Positively influence the customer retention rate and customer lifetime value. • Manage relationships with, and engage with key stakeholders within the business. Working closely with the commercial teams and call centres. • Create and manage first class communications to our Consumer customers, on time, on brand and within budget. • Work with the analysis team to select target segment data for activities to meet campaign objectives, incorporating learning from previous activities. • Provide guidance to others to meet objectives and targets. • Co-ordinate activity with other internal teams and the wider Aviva Group. • Assist in the identification of trends and issues to be addressed within budget and campaign setting for future activity. • Ensure all quality, compliance, TCF and FSA procedures and requirements are met, and are consistent with our brand and business strategy. To succeed in this role, you must be able to demonstrate experience of delivering successful integrated marketing campaigns within an existing customer environment. You'll be a creative and pro-active individual, who can really seek out innovative solutions to customer and market challenges, to help us meet our demanding customer retention targets. Ideally already with a professional qualification under your belt, you'll have established your marketing career within a financial services and/or healthcare background, and will have a good understanding of Aviva's current position in the market

Solvency II Actuary

Norwich | £75,000-£90,000 | With the implementation of Solvency II regime on 1st January 2013, economic capital will be the key measure of solvency capital within the Insurance industry. The job holder will play a key part in the transition of the Capital Management team into a post Solvency II world. The role represents an opportunity to be part of a pivotal team that drives and shapes the use of capital throughout a large general insurance business. The key accountabilities of the role will be: Assist with parameterisation work and creation of model inputs. Audit the detail of existing models for error identification and remediation. Manage the current and projected solvency position of the company’s funds within a stated risk appetite. Apply stochastic methods and processes to financial models and generate a range of potential outcomes. Lead on key projects/developments for modelling. Create and present any required papers for Committees. Initiate ad-hoc investigations to further help the company understand its overall financial and insurance risks. Contribute to design and strategic discussions associated with capital modelling.

Senior Liability Underwriter

London | | Job Description A fantastic opportunity has arised to join the Liability Underwriting team in London. Responsibilities

Underwrite Liability accounts in the Corporate Sector (T/O in excess of £100m).
Manage business pipeline and opportunities with both internal and external stakeholders.
Negotiate New Business opportunities and Renewals with brokers
Work closely on client requirements with other classes and any wider service requirements.
Act as a referral point for other team members
Assist in the training and development of other team members.

Software release build manager

Norwich | £25,000-£35,000 | • You will be responsible for designing and creating release packages, testing and deploying those to test environments • You will be responsible for software releases across a number of technologies (including windows client and server, mid-range and mainframe) • You will also be responsible for administration and maintenance of the Software configuration and software quality analysis tools. • You should also be an expert in how to manage the delivery of large, complex world-class software product solutions through the development and management of successful branching and integration strategies.

Actuarial Trainee

York | Flexible depending on experience | Are you looking to further your career as a trainee Actuary? Want to join one of the market leading Life insurance businesses? Are you studying for or part qualified in the Faculty or Institute of Actuaries examinations? Then read on… We have roles in many areas including Financial Reporting, Existing Business, Product Pricing, Asset Liability Management and Solvency II. We’re looking for individuals with a solid Life Insurance, Consultancy or Re-assurance background and those who have worked very closely with FSA regulations. We are currently recruiting for new talent into our Actuarial departments in Aviva Life UK based in York. If you are studying or part qualified in the Faculty or Institute of Actuaries examinations with six or more passes (not exemptions) and significant Life actuarial experience, we want to hear from you. We want to offer you the opportunity of a career with us and can give you exposure to many different departments. This will give you a variety of skills to drive our business and your career forward. We’ll support your training with our excellent study support package and can offer a competitive salary and benefits package depending on your experience and where you are with your studies.

Head of Business Change

Norwich/York | | Head of Business Change Competitive salary plus 29 days holiday, pension, bonus & excellent benefits York Aviva UK Life has a large, diverse IT systems base, including many legacy systems. In addition to the provision of day-to-day support, there is a significant level of IT change required to deliver the UK Life change portfolio. These requirements generate a high demand for IT skills that need to be delivered in a complex business environment that is simultaneously undergoing rationalisation and transformation. To meet the challenge of greater resource and skill flexibility, global sourcing partners have been engaged to work as part of the IT organisation in the delivery of change. We are offering an excellent opportunity to carve out a career as part of a strong Business Change and IT team who are well respected in a market leading financial services company. As part of the Head of role you will be responsible for owning and delivering large, complex and high-profile programmes (or a portfolio of projects), ensuring they conform to time, cost, quality, benefit specifications. The role will encompass managing a portfolio scale of £20M+ as well providing an input into the development and implementation of standards, frameworks and methodologies used by Change. You will be a member of the Business Change team, leading, developing and mentoring staff and other to build a real “centre of excellence” for Change within Life IT and Change.

Senior Pricing Analyst

London | | This vacancy is for a Senior Analyst to join the Commercial Lines Pricing Team within the Stats and Data function of UPP. The team of 26 is entirely responsible for the provision of statistical pricing models for all Commercial Lines products (Motor, Small Business, SME Property & Liability, Corporate and Specialty Risks) across all distribution channels (mainly broker with some Corporate Partners and Direct routes to market). The Commercial Pricing team’s key responsibilities are to; • Analyse and set the base rating structures and rates; • Price to market for Aviva’s Small Business Commercial Lines products; • Support Underwriting and Product teams in developing pricing solutions; • Monitor volume and profit performance providing pricing recommendations to align with Aviva’s Technical Pricing Standards Key Responsibilities • Deliver new rates into the business, in support of financial targets. • Develop advanced pricing models for the Commercial Lines product set. • Develop propensity models for New Business and Retention analysis. • Develop transparency in the Commercial Lines pricing process • Gain buy-in from the business to pricing recommendations. • Undertake statistical research into • potential new rating factors • modelling processes • competitors’ pricing strategies. • Identify areas for improvement in data and analysis output, quality and consistency. • Provide technical support on Bids, Deals and Schemes • Liaise with underwriters and other stakeholders to: • understand requirements, • conduct insightful analysis • communicate outputs effectively

Head of Service

Flexible | Flexible depending on experience | UK Life has a large, diverse IT systems base, including many legacy systems. In addition to the provision of day-to-day support, there is a significant level of IT change required to deliver the UK Life change portfolio. These requirements generate a high demand for IT skills that need to be delivered in a complex business environment that is simultaneously undergoing rationalisation and transformation. To meet the challenge of greater resource and skill flexibility, global sourcing partners have been engaged to work as part of the IT organisation in the delivery of change. Within IT&C Customer Services, Testing, Change Release & Support Management would typically include approx:

120 UKL permanent/contract staff
30 Global Sourcing staff through preferred suppliers
Budget management of up to £30M (staff and non-staff)

UKITSS provides IT services to UK Life to support change to their business critical applications, data centres, production services, network infrastructure and desktop services. This is a shared model support service, aligned with UKGI providing a common approach and resource, using third party suppliers where necessary. The annual charge to NU Life for these services is approximately £70 million. UKITSS provide support services to 12,000 UKL staff for which a formal support arrangement is required and management necessary. The jobholder will be a member of the Service and Assurance management team and will liaise extensively with the IT&C leadership team and senior UKL stakeholders/customers. The role will encompass building high performance strategic capability, end to end business strategies, the delivery of business critical change and the provision of ongoing IT and Change service delivery. ACCOUNTABILITIES The key outputs are:-

Drive proactive behaviours to identify and implement a service improvement plan - to achieve, or exceed SLAs. Ensure plan execution in line with customer needs/expectations.
Conduct customer surveys, manage site review forums and provide feedback to the service provider to ensure that the service delivery is aligned to requirements.
Business Unit service relationship and manage the IT services supplied directly and indirectly by UKITSS and GSPs, through service level management.
Monitor and report compliance against agreed standards and policies, defining corrective action where required.
Delivery to an agreed number of incident resolution KPI’s using cost-effective technical resources, including Global Sourcing Partners.
Manage the provision of services to customer-facing departments, which help them to treat customers fairly.
Clear strategy and plan for UKL Testing Management.
Contribution to the delivery of UKL solutions (project and maintenance) to agreed Time, Cost, Quality and Scope within accepted risk parameters.
Production and execution of effective test strategies that reduce project risk and maximize the productivity of the BCIT organisation.
Quality assure all Change delivery through effective User Acceptance Testing.
Ensure any service risk associated with change is understood.
Ensure agreed and effective test strategies are in place across the entire Portfolio of Change (up to £200m of change pa)
Delivery of systems integration testing (SIT) which complements testing executed within Solutions Delivery, testing the integration between components within each release.
Positive people culture that contributes to overall staff commitment for all members of IT&C Global Sourcing partners integrated into IT&C delivery and maintenance lifecycle.

Senior Internal Auditor

York | | ACCOUNTABILITIES The Senior Auditor is accountable (with minimal supervision) for: Developing appropriate assurance work programmes and executing the work programmes for the assigned review. Producing high quality working papers and audit file to support the findings of the reviews assigned to. Producing high quality audit issues, findings and reports from the reviews they are assigned to. Applying audit methodology and standards. Participates in [business unit, hub and global] reviews as required, working flexibly in order to achieve this. Leading specific individual reviews, as delegated by Senior Managers, from planning to close. Supporting the senior manager with stakeholder management at Head of and senior management level within the business for the relevant business area subject to audit review. Supporting the senior manager in reporting findings to local business management.

Team Underwriting Manager

London | | Team Underwriting Manager (London) – Level D Authority TUMs must be able to demonstrate understanding of the underwriting issues being faced by members of their team.

Working towards Level 5 within 3 months of appointment, L4 within 9 months and L3 within 2 years.
Complete 1 EML per month and demonstrate effective management of the team’s performance in this key performance area.
Complete and own the end to end process for minimum of 2 quotes / renewals per month (1 each) to maintain underwriting authority (this includes the EML’s and Risk Improvements).
A thorough understanding of the ways in which to manage and develop staff through 121’s and PDP’s to ensure staff are realising their potential and providing a pool of development to supply the London site.

Technical TUMs are responsible for the performance of Property Investors

Ensure compliance with all service and regulatory measures at account level and for each individual using all tools available.
Identify training needs from team and match with available Aviva solutions where available and drive development of tailored solutions where not.
Keep abreast of all Learning World & Underwriting Academy training developments and utilise where appropriate.
Manage new business and renewal trackers through meaningful feedback from team members.
Champion Property Investors throughout Aviva including within the branches, Claims, Collections, UPP and CSR.
Ensure staff are trading & underwriting on each policy effectively being aware and taking into consideration the performance of the overall account through obtaining feedback from SUs the wider team, customers and available MI.
Work with the Governance SU and complete 2 Technical USA’s per quarter and provide the required feedback and any appropriate corrective actions with review.

People TUMs must link in with SUs to promote technical development as well as "soft skills"

Jointly hold review meetings alongside SUs and resolve ongoing technical and behavioural issues.
Drive underwriting capability through continuous staff development and effective 121's which take monthly performance MI into account (eg: USA updates).
Jointly lead the Property Investors Business Learning Forum with SU’s, RAU and BM to drive the appropriate actions to increase the soft and technical capability of staff.
Succession plans in place and regularly monitored.
Mentor Trading Underwriters to develop trading and technical behaviours and increase authority levels.
Contribute and drive staff to contribute to the Employee Promise results by constantly seeking efficiencies through innovation and setting a positive example.

Broker TUMs should control service both internally and externally

Act as the link between the SPC and the underwriters to seek resolutions to issues and reinforce positive performances.
Communicate at regular intervals with broker peers at appropriate level (ie insurer liaison/ team manager/ identified).
Collate servicing MI and feedback (including on broker service) that can be utilised in regular face to face and at least quarterly strategic and case meetings.
Take responsibility for and deliver difficult messages to staff and brokers and ensure all stakeholders (Management Team, SPC) made aware at the appropriate time of any issues that might impact the account or escalate to them (eg service, profitability, debiting deficits).
Display and drive positive trading behaviours by identifying new business opportunities and managing business at risk.
Identify Scheme and account size and report on the profitability and growth of these at appropriate intervals.
Drive team to provide trading solutions to win and develop profitable business.

Senior Pricing Analyst

London | | This vacancy is for a Senior Analyst to join the Commercial Lines Pricing Team within the Stats and Data function of UPP. The team of 21 is entirely responsible for the provision of statistical pricing models for all Commercial Lines products (Motor, Small Business, SME Property & Liability, Corporate and Specialty Risk) across all distribution channels (mainly broker and some Corporate Partners and Direct accounts). The Commercial Pricing team’s key responsibilities are to; - Analyse and set the base rating structures and rates; - Price to market for Aviva’s small business Commercial Lines products; - Support Underwriting and Product teams in the developing pricing solutions; - Monitor product performance and provide tactical/strategic solutions to address these Key Responsibilities • Deliver new rates into the business, in support of financial targets. • Develop advanced pricing models for the Commercial Lines product set. • Develop propensity models for retention and conversion analysis. • Develop transparency in the Commercial Lines pricing process • Gain buy-in from the business to pricing recommendations. • Undertake statistical research into • potential new rating factors • modelling processes • competitors’ pricing strategies. • Identify areas for improvement in data and analysis output, quality and consistency. • Provide technical support on Bids, Deals and Schemes • Liaise with underwriters and other stakeholders to: • understand requirements, • conduct insightful analysis • communicate outputs effectively

Pensions Actuary

London | | ROLE DEFINITION  Responsible for regular reporting, monitoring and managing risk exposure in relation to the Group pension schemes for example, IAS19, economic capital, PPF levies and legislative changes. This includes developing, implementing and managing in-house models and processes.  Co-ordinate and manage scheme discussions/meetings with the trustees, the pensions administration team and advisers.  Develop, review, evaluate, recommend and/or implement proposals, for example, in relation to deficit funding, investment strategy, pension scheme de-risking.  Take a leading role in the development, mobilisation and implementation of proposals and key group pensions related projects, for example – deficit funding plans andpension scheme de-risking projects.  To proactively monitor and ensure delivery of key projects, and ensure group perspectives are identified and addressed or escalated as appropriate.   To develop and provide subject matter expertise to support projects, including: - working within project teams to develop and assess proposals; and - providing and sourcing relevant finance, structuring, governance, and technical advice and challenge; and  preparing or sourcing relevant financial analysis (incl. as required, financial and capital modelling, technical analysis, etc) required to support option evaluation, etc; and  Assimilate and interpret technical advice to assess impact, manage risks and develop solutions; and. - providing objective commercial and technical challenge on proposals.  Prepare or review and obtain stakeholder input on papers communicating status, making business case, seeking approval, etc for proposals.  Implement agreed stakeholder management and governance strategy by undertaking regular briefings, ad-hoc issue management, etc;  Liaise and manage external advisers.  Provide high quality, flexible support to meet objectives of Strategic Capital and wider Group teams. ACCOUNTABILITIES Operational  Playing a key role in the development, monitoring, delivery and implementation of proposals and key projects and related Group Capital deliverables.

Actuary – Economic Capital Reporting & Development

York | Flexible depending on experience | A number of vacancies have arisen for qualified actuaries to join Aviva’s UK Life Division in York, working within the Economic Capital Reporting & Development Team. These are high profile roles, reflecting the increased focus on economic capital reporting measures over recent years. With the implementation of the Solvency II regime on 1 January 2014, economic capital will become the key measure of solvency capital within the UK Life industry. The roles will be in two main areas: • the production of economic capital reporting under the current regulatory regime (ICA and Realistic Balance Sheets) as well as the production of financial results as part of the Internal Model Approval Process • direct participation within the Solvency II programme itself In practice, it is expected that involvement in both of these areas will be required. Once Solvency II has been implemented, the roles will become part of the end state economic capital reporting team There are numerous opportunities to present the results of the team’s production activity or the Solvency II development to senior stakeholders within the Finance function. Responsibilities Successful candidates will join a highly capable and motivated financial reporting team, focussing on economic capital reporting and development. The key areas of responsibilities will include some of the following; • Production of ICA Results for submission to Aviva Group and the FSA. • Production of Realistic Balance Sheet Results in respect of the WP Funds, as part of the consolidated Aviva Group IFRS and MCEV Reporting as well as the FSA Regulatory Returns. • Monthly Solvency Monitoring of Capital position. • Contributing to the Corporate Planning process, including Stress and Scenario Testing. • Production of Solvency II Information for exercises such as Internal Model Approval Process, ORSA Dry Run, Standard Formula Results. • Supporting the Solvency II Prophet Development team through the design of requirement specification, liaising with the build team throughout the development, testing the solution and ultimately signing off the impact on financial results and implementing within Finance. • Supporting the Solvency II Stochastic Model (ALS) Development Team in a similar manner to Prophet. • Developing the methodology and identifying operational solutions in respect of areas such as; New Business Reporting Requirements, Profit & Loss Attribution, Economic Gain, treatment of Mortgage Assets. • Working closely with the Solvency II programme in the design, trial production and ultimate implementation of the regulatory and management information reports. • Developing a single asset data store for use in the financial reporting of both economic capital and traditional metrics. • Developing an asset stressing system for calibrating the Solvency II internal model. • Implementing the Solvency II Internal Model – testing and signing off the impacts on required capital as well as designing and testing the integration of the model into financial reporting. • Identifying and implementing developments to the financial reporting process in order to meet the timelines under the Solvency II regime. It should be stressed that the job holders will play a key part in the transition of the Actuarial Reporting team into a post-Solvency II world and therefore these roles presents an opportunity to be at the forefront of the Solvency II activity taking place within UK Life

Claims Assessor

Sheffield | | Do you passionately believe in putting the customer first? We currently have a number of exciting opportunities to work as a Claims Assessor in our ever growing Claims environment. We are expanding our Claims department in Sheffield and because of this we are looking for commercially switched on people who know how to give customers what they need. Work Pattern – Full-time 35 hours p/w on a shift pattern between the hours of 8am-8pm Mon-Fri (We are also open Saturdays 8am - 1pm which is covered at present with voluntary overtime) Part-time hours available minimum of 21 hours over a minimum of 3 days which will include an evening shift. Please note there will be 8 weeks of full time training initially and our next intake date is 21st November 2011. Starting salary £14,500 with the opportunity to progress to a salary of £18,000. A typical day would require you to be able to assess the eligibility of Private Medical Insurance claims presented by policy holders over the phone or in writing against the terms and conditions of the policy they have purchased. Typically you can be dealing with around 25 calls per day. You’ll be responsible for gathering medical information required to assess the claim either from the policy holder, Specialist/Hospital or General Practitioner and will liaise with internal departments to resolve queries and also to enhance the level of customer service. You’ll provide the policyholder with a fast, efficient and effective point of contact during the processing of their claim enabling them to experience a smooth customer journey. You’ll maintain and develop a high level of technical awareness and treat customers in accordance with Aviva brand behaviours, doing everything you can to get them the solution they need. Full Business Awareness, Product and System training will be provided to successful candidates.

Head of Operations Delivery

Norwich | | Salary - Negotiable The Operations Delivery Hof role will be accountable for the Engagement, Estimating, Portfolio Management, Financial Management, Resourcing, Logistics, Supplier Management and MI functions within Application Development (c.700 staff). You will Lead a team of up to c30-50 staff, made up of permanent, contract, partner & supplier staff. Direct reports of 6-8 senior people. Accountabilities Accountable for the appropriate engagement pre Gate B to ensure compliance with the Aviva strategic Business Objectives and conformity with the AD standards and Architectural Strategy. Strategic responsibility for relationships with Aviva Group Divisions with specific focus on Directors of Change, Business Engagement, Business Management and Portfolio Planning, whilst ensuring effective AD governance and compliance with Aviva Corporate standards. Definition of the Financial Management processes within AD to ensure efficient and transparent reporting to IT&C Senior Management and the wider Aviva Group. Responsible for AD 3rd Party Supplier resource utilization to ensure efficient and cost effective delivery of services to AD and the wider Aviva Group. Accountable for the management and forward planning of the AD Programme Portfolio, ensuring effective governance is in place for project tracking, resource utilization and future demand analysis. Responsible for managing information flows on behalf of AD to all other parts of the Aviva Enterprise, including the production of and analysis of MI relevant to the efficient operation of the AD group. Accountable for logistics demand planning and delivery within AD. Be instrumental and directly contribute to the leadership of UKL IT & Change. Consider IT and Business drivers and ensure the necessary skills are applied to know when and how to challenge decisions. Share knowledge, decisions, patterns and lessons learnt to improve productivity and increase skills Operate within the relevant governance frameworks of Aviva, Aviva Life, Business Change, IT and Partners Ensure internal and external resources and suppliers conform to Architectural principles and Technology standards Provide early direction and leadership on complex IT Deliveries and identification of appropriate solutions to business issues. Establishing and ensuring adoption of best practices within UKL IT & Change for IT Delivery. Communication plans and deliverables, both internal and external. Consider the needs of the customer and be prepared to challenge decisions that are not in their best interests as defined by our customer ambition, which will also help them to treat customers fairly. Actively look for and work to remove non-value activity and inefficiency in the Engagement processes, both in IT & Change and in Partner processes.

Claims Assessor

Eastleigh | £0-15,000 | Currently we are recruiting for 10 Claims Assesors to work in PMI Claims. Your role will be to assess the eligibility of private medical insurance claims presented by policy holders over the phone or in writing against the terms and conditions of the policy they have purchased. You will be responsible for gathering medical information required to assess the claim either from the policy holder, Specialist/Hospital or General Practitioner. You will liaise with internal departments to resolve queries and also to enhance the level of customer service and provide the policyholder with a fast, efficient and effective point of contact during the processing of their claim. You will achieve pre-set levels for both productivity and quality, maintain and develop a high level of technical awareness and treat customers in accordance with Aviva brand behaviours. You will be required to work between the hours of 8 am till 8 pm on a rotaional shift basis (eg 8am -4pm or 10am - 6pm or 12noon - 8 pm) There will also be some Saturday working required, again on a rotational basis.

Senior Accountant, Economic Capital MI Reporting

London | |  Champion the desire and need to embed economic gain within internal reporting and other financial reporting and decision making processes  Lead the development of economic gain process design, including in particular, the need to integrate timelines with existing financial reporting timelines, and the need to improve the robustness of MI  Support the delivery of reporting cycle instructions with regards to economic gain  Be responsible for the production of economic gain extracts from GEC and ALCO presentations and brief colleagues  Become a subject mattrer expert and the first point of contact for queries in relation to economic gain, including Regions and other Group Finance stakeholders  Be responsible for the continued development of exisitng MI  Participate in the development of the internal reporting system solution to be used in the Solvency II reporting environment  Be responsible for ensuring that a robust control environment is designed, compliant with FRCF principles. Be responsible for continued monitoring of FRCF compliance CONTEXT  Group centre role, based in London  The Economic Capital Reporting team is part of the end-state Group Capital structure. Currently remains part of the Solvency II Project responsible for enabling Group-wide compliance with the Solvency II regime by defining reporting and disclosure requirements and then designing and managing the transition from the current to future state. In addition, the teams responsibilities have been expanded to include the reporting of existing economic capital MI (ICA & Economic Gain) ACCOUNTABILITIES The key outputs are:  GEC & ALCO presentations supporting the following internal reporting cycles: • MMI • QMI • QF • Plan • Cycle instructions

Manager, Technical Development, Economic Capital

London | | 1. Technical expert on economic capital modelling and its practical implementation within Aviva. 2. Responsible for updating aspects of the Aviva economic capital methodology and calibration. 3. Input to the updating and issuing instructions to Regions/BUs for economic capital modelling. 4. Responsible for the drafting of papers proposing methodology/calibration changes to ECTRC and meeting other documentation requirements. 5. Jointly responsible for production of reports for key stakeholders, including, but not limited to, ALCO and its junior committees, Excom, FSA and S&P. 6. Involvement in the validation/challenge of Regional/BU ICAs/EC submissions.  Support and in some cases lead other Economic Capital activities as required. KEY PERFORMANCE INDICATORS  Quality and timeliness of reports, presentations and advice.  Accurate and timely analysis of data and production of methodology and calibration papers.  Escalation of significant issues when appropriate.  Customer feedback.

GI Reserving Actuarial Analyst

London | | Please be aware that we will also consider Internal Secondments for this vacancy. ROLE DEFINITION  A key role in the regular review and analysis of the Group’s GI reserves.  Analysis to support the presentation of the Group’s GI results to investors and analysts  Support and analysis of business unit, regional and group results, plans and MI relating to the performance of the Group’s GI businesses  Support the design, development and maintenance of appropriate analysis tools and databases  Input to and support of Solvency II project, in relation to Technical Provisions, and implementation across the Group  Support other actuarial and financial management activities as required, including economic capital calculation and capital planning. CONTEXT  Group Office role, based in London  Member of Group Actuarial, part of Group Finance  Member of Aviva actuarial community  Able and willing to travel for short periods ACCOUNTABILITIES  Accurate and timely calculations and analyses  Clear documentation  Clear version control filing and archiving of calculations