Technology apprenticeships

For the future‑thinking


View all Technology apprentice roles

Program your future

Tech’s always changing, so this is a place for the naturally curious – people who love to find new ways of doing things and who have a real thirst for learning. If that sounds like you, you don’t need to have studied a technology subject or worked in the field to join us on a Technology Apprenticeship.

You’ll be empowered to own your work, but you’ll have a supportive team around you who’ll be there to help you develop every step of the way. We certainly won’t expect you to be an expert from day one. From week one. Or even month one. (Although if you can learn that quickly, we’ll be very, very impressed!)

Our Technology Apprentices fall into a number of areas. In Change Management, you’ll look at what we’re doing right (so we can do more of it) and what we can improve upon (so we can rethink our approach). All using the power of technology. Then there’s Software Development. As the name suggests, this is all about developing software that will drive our digital transformation and keep us at the forefront of our industry. Meanwhile, in Infrastructure, Network and Operations Management, your focus will be on making sure we have the technologies we need to keep everyone, and everything connected together so that we deliver the best service for our customers.

If you love finding solutions, innovating and being part of a talented, inquisitive team, then a career in our Technology teams could be for you.

Who this is for

Our apprentices come from all walks of life. Many of them haven’t studied a technology subject – or ever worked in the sector. They’re from different age groups too. Many join us straight from school or after a career break. Some join us because they’re looking for a fresh challenge having worked in a totally different field. And there’s pretty much every other type of experience level you can think of in between.

All of them are looking for the chance to earn a salary as they learn invaluable new skills and gain professional qualifications. So wherever you are now, this is a great platform from which to build a fantastic career.

Colleagues interacting in a modern, open plan office

What you’ll be doing

With us you’ll never get bored – each day will be different from the last. But you can be certain that every day, you’ll be finding solutions for your customers and colleagues. Whether you’re creating tools or developing innovative technology, you’ll be part of the fabulous team that keeps our systems running and pushes our technology further.

So if you’re creative and proactive, and you’re excited about how technology can make lives better, we want to hear from you. Help us drive the very latest technology for our customers and keep us ahead of the curve.

What you can expect

Our apprenticeships can last from between 18 months to around four years depending on which apprenticeship scheme you join. Our Level 3 Apprenticeship will give you qualifications equivalent to A-Levels, or a Level 4 Apprenticeship is equivalent to a foundation degree. If you join the Level 6 Apprenticeship in England or the Graduate Apprenticeship in Scotland, you’ll get a degree. And if you already have a degree, the Level 7 Apprenticeship will see you getting a Master’s at the end of your studies. Whichever scheme you participate in, you’ll learn on the job, without any of the debt of traditional study routes. Not only that, but as well as your Apprenticeship qualification, you’ll gain professional qualifications aligned to your role.

We also provide access to a suite of online learning features where you can push your own learning boundaries, at your own pace.

In terms of our specific apprenticeship roles, these fall into a number of areas. We’ve grouped these into different ‘pathways’ so that you can choose the route (and role) that’s most suited to your skills, interests and aspirations.

Our Change Management Apprenticeship Pathway is perfect for people who enjoy organising, whether that’s information or people. They are naturally curious – big picture thinkers who aren’t afraid to challenge the status quo. Our roles in this area include:

  • Business Analyst (Bristol, Norwich or York) – Our Business Analysts capture requirements to drive solutions to meet customers’ needs, whilst being able to explain complex concepts and problems in a simple way. They analyse and evaluate business opportunities and identify areas for improvement as well as championing the use of technology to improve how we do things for our customers and our colleagues. As well as your Business Analysis Apprenticeship qualification you will also get a BCS International Diploma in Business Analysis
  • Project Manager (Bristol, Norwich or York) – Our Project Managers are the experts of organisation; both of themselves and others! They are comfortable taking the lead in group situations and making sure that everyone is heard, and things get done in the right way, and on time. You’ll learn to act as an agent of change, driving success over the project lifecycle – from initial conception to delivery and handover. As well as your Project Manager Apprenticeship qualification we will also support you to achieve the Association of Project Management (APM) Project Management Qualification (PMQ)
  • Service Fundamentals Analyst (York) – Our Service Fundamental Analysts learn all about our IT estate and are responsible for working on a variety of projects, making sure they stay on track and that they are being delivered to the right standard. They have a keen eye for detail, are brilliant at documenting and tracking progress and are great at communicating with other teams. Like our Project Managers you will gain a Project Manager Apprenticeship qualification and we will also support you to achieve the Association of Project Management Project (APM) Project Management Qualification (PMQ)
  • Programme Management Office (Norwich or York) – The PMO team plays a key role in supporting other business and technology colleagues to deliver strategic programmes totalling hundreds of millions in value. The Programme Management Office role specifically is often described as being the “conductor of the symphony”; the independent view that guides delivery in the right direction! As well as your Project Manager Apprenticeship qualification we will also support you to achieve the Association of Project Management (APM) Project Management Qualification (PMQ)

Our Software Development Apprentice Pathway will see you designing or supporting the development of applications and platforms that will enable us to get the right products and services to the right customers seamlessly. We offer roles in this area at Level 4, Level 6 and Level 7. Our roles in this area include:

  • Software Engineer Level 4 (Norwich) or Level 6/Graduate Apprenticeship (Bristol, Norwich, Perth or York) – Our Software Engineers work to create new products and platforms and maintain and enhance our existing applications. They work collaboratively in small teams to build high quality solutions that meet our customers’ needs: whether delivering technology change internally to meet the wider needs of the organisation or producing innovative digital tech like the award winning “My Aviva” customer portal
  • Test Engineer Level 4 (Norwich) – Our Test Engineers are a pivotal part of our software development team. You’ll be responsible for performing functional and non-functional testing to identify bugs, errors, defects or any problems that could affect the performance of an application or piece of software. You’ll be trained across a variety of our applications and will become an expert in test automation and technical innovation
  • DevOps Engineer Level 4 (Norwich) or Level 7 (Norwich)Our DevOps Engineers are responsible for developing and facilitating the improvement and optimisation of our software engineering practices and processes to speed up and automate the development, testing and release of our code to production. They don’t settle for ‘this is how we have always done it’; instead they are constantly looking for opportunities to improve and optimise how we use technology in our business and are laser focused on providing industry leading cloud capability

On our Infrastructure, Network and Operations Management Apprentice Pathway, you’ll be part of the team that underpins all our technology areas: from the infrastructure and hardware, to the networks that connect everyone and everything together and finally the software and suppliers that we use. Our key role in this area is:

  • Tooling Analyst Level 3 (Norwich) – Our specialist tooling team helps to manage, enhance and support the main IT Tooling System used by our colleagues both internally and externally. The tool is used to raise issues with IT software and hardware, to manage and deploy IT access and IT equipment, and to manage and implement changes to our IT infrastructure. It’s critical to our success, and you’ll be playing a key role in the team behind it.

What you’ll get

Office space with stairs

Where you’ll be based

Most of our colleagues are working remotely at the moment but post Covid-19 we anticipate a blend of working from home and being in the office. Our apprentice roles are in Bristol, Norwich, Perth and York (depending on the role) and we love working in all of these vibrant cities – we’ll tell you why…

York is a city steeped in its ancient Viking roots. Walled by ancient brick, it’s a beautiful place to live and work. Which is why so many young hipsters have set up camp within the city.

Norwich is equally quaint, with many a cobbled alleyway meandering off the main high street. In 2020, the city was named as one of the UK’s Best Places to Live by The Sunday Times (for the third year in a row), so it’s a great time to join us in this lively eastern corner of England.

If you like your music, Bristol is the place for you. Hear the coolest musicians on the scene today at small, intimate gigs in lively bars across this cultured city. Take a stroll along the canals and enjoy the colourful street art that brings Bristol to life.

Or if it’s a riverside town surrounded by rolling green hills and wild Scottish countryside you’re after, then Perth is where you’ll want to work.

Find out more:

York  Norwich  Bristol  Perth

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What we need from you

We recognise that there’s currently uncertainty around exams owing to the Covid-19 pandemic – we’ll be following any government guidance and developments and will take this into account during our application process.

You’ll need certain qualifications depending on what level of apprenticeship you’re applying for. You can find all the details in the job advert for each role, but as a general rule of thumb, to study a Level 3 qualification you will have:

  • At least 5 GCSEs at Grade 9–4 (A*–C) or Scottish National 5s at A–C (this must include English and Maths) or equivalent

Or to study for a Level 4 or Level 6 (in Scotland that’s a Graduate Apprenticeship) you’ll:

  • Have, or be on track for, at least 3 A-Levels at grades B, C, C or above (England)
  • OR have, or be on track for, at least 4 Highers at grades B, B, B, C or above (Scotland)
  • OR Level 3 equivalent

You will also need at least 5 GCSEs from previous study at A*–C grade (9–4), or Scottish National 5s at A–C, which must include English and Maths.

Or for our Level 7 Master’s Apprenticeship you’ll:

  • Have, or be on track to achieve, a 2:2 Honours Degree in Computing, Technology or Engineering
  • OR have relevant qualification(s) and/or demonstrable technology or engineering work experience relevant to the role and Apprenticeship level
  • AND experience of coding

You will also need at least 5 GCSEs or Scottish National 5s at A*–C or 9–4 grade (or equivalent), including English and Maths.

Most importantly, you’ll be excited about using innovative technologies to make life better and more rewarding for customers and employees alike.

How to apply

Our applications are open from 11th January until the end of February and we’ll be holding our assessments in April/May 2021. We’ll want to hear about your problem-solving and communication skills, and your passion for technology too. And it goes without saying you’ll need to feel a connection with our values. Sounds good? Great. Here’s what you need to do now:

  • Make an online application – this will include answering a short questionnaire about your motivations and attaching your CV.
  • If you’re shortlisted, you’ll be sent some online tests.
  • You’ll then have a video interview – with the opportunity for you to ask us questions too!
  • And if you do well, there’s an assessment day.
  • Impress us there and you’ll be offered the role, to start in September.

Ready for the next step?

If you like what you’ve read and are ready to start building a fantastic career with us, take a look at our Technology Apprenticeships and start your application.