Deliver the service that makes us stand out.
Serving our 18 million customers is what drives us all at Aviva. And our Claims team are at the frontline. Answering questions, solving problems, seeking out answers, and providing a friendly, reassuring voice when customers need it most.
Our customers come from every walk of life – literally. And we count businesses among our customers too. From market stall traders to some of the biggest and most successful companies around.
So, if you thrive on building relationships and empathising with other people, you’ll find a lot to interest you at Aviva.
Applications for the Claims apprentice pathway are now closed.
What sets our apprenticeships apart is the sheer variety of experiences and challenges you can find here. All our apprentices earn a salary as they learn invaluable new skills and work towards professional qualifications. So, wherever you are in your working life, this is a great way to build a fantastic career.
We offer three levels of apprenticeship qualifications across our Claims business. Whichever you complete, we’ll help you design the way you want to develop after. This could be moving on to the next level of apprenticeship, for example.
Along with formal study time, you’ll learn on the job, gaining real-life experience working within our expert teams. Which means you’ll be empowered to own your work, but you won’t do it alone. You’ll have supportive people all around you, every step of the way.
You might think we’re just another boring insurance firm, but we’re not.
For a start, we’re award-winners – voted “General Insurer of the Year” for the last 9 years! We don’t show up for work in pressed suits and shiny shoes. At Aviva, we’re proud to be different. Proud to say that we’re a diverse mix of cultures, genders, ages, perspectives, and ideas. Most important of all, we’re an organisation with a purpose. We want to lead the way forward in our sector, which is why we focus on being the best we can be. Every day.
Together, we’re building a better tomorrow with a little help – a lot, actually – from our apprentices!
No matter who you are, where you’re from or what your interests are, you can be sure there’s a place for you at Aviva. We’re passionate and committed, just like you are; we’re the first major insurer worldwide to target Net Zero carbon by 2040 and we’re committed to the community too – we’re aiming for £10bn UK infrastructure and real estate investment.
Across our Claims business we offer three levels of apprenticeship qualification. These roles all have a specialist element, which could be customer, supply chain management or even marine claims.
Whichever you choose, you’ll get all the support and training you’ll need, sophisticated technology to make the processes as simple and quick as possible, and plenty of opportunities for career development.
Level 3 (England), SCQF6 (Scotland); Glasgow or Norwich
As a customer Claims Apprentice, you’ll start by learning the ropes within one of our Motor Claims Notification teams before broadening your experience with placements in more specialist teams, such as Liability or Loss.
Applications for this specialism have now closed.
Level 4 Commercial Procurement and Supply Chain Manager; Norwich
Support our Procurement team in delivering a brilliant service for colleagues and customers, while studying to become a Procurement and Supplier Management professional. The role is varied and will allow you to build strong risk, governance and commercial skills.
Applications for this specialism have now closed.
Level 4 Insurance Practitioner; London
Be the first port of call for customers making a claim on their marine insurance. It might be for a boat or even a submarine! You will work with partners to handle marine losses and deliver brilliant customer-focussed and commercial outcomes.
Applications for this specialism have now closed.
Level 6 Insurance Practitioner; Bristol, London
As a customer Claims Apprentice, you’ll start by learning the ropes within one of our Motor Claims Notification teams before broadening your experience with placements in more specialist teams, such as Liability or Loss.
Applications for this specialism have now closed.
Level 4 Insurance Practitioner; Perth
Do you love helping others fix tricky problems? If so, be a part of our Technical Claims Service where you will work with partners to handle claims on property insurance policies and deliver brilliant customer-focussed and commercial outcomes.
Applications for this specialism have now closed.
Level 4 Insurance Professional; York
Aviva paid more than 50,000 individual protection claims last year to a value of over £1 billion. To help us continue to deliver on our promises, we’re looking for Life Claims Assessors who are ready to be part of our amazing team that settles 98.3% of all individual protection policies.
You’ll be joining a highly motivated team to assess life insurance cover, terminal illness and critical illness cover insurance claims – from investigation, to keeping customers informed and through to claim outcome, providing exceptional customer service.
You’ll review extensive medical records including hospital consultant and medical test results, and therefore will ideally having knowledge of human biology or a medical background will be helpful – but it’s not essential. You will develop a deep understanding of compliance, regulation and claims standards along with building exceptional care and empathy to ensure customer welfare and support are always front of mind.
Applications for this specialism have now closed.
Not all role types are available in every location so you may need to be flexible and willing to relocate if you don’t currently live within commuting distance.
We have open Claims Apprentice opportunities in Bristol, Glasgow, London, Norwich, and York.
Join us, and after your training and induction period, it is likely you’ll balance time in the office with working from home. We call this Smart Working. When you join us, your leader will take time to discuss this with you and agree what works best for you, your team, and Aviva.
To join us on a Level 3 Apprenticeship, you’ll need at least five GCSEs or Scottish National 5s at grades A*-C (9-4) or have equivalent qualifications. These must include English and Maths.
For a Level 4 and 6 Apprenticeship, you will need the above qualifications plus have, or be on track to achieve, at least three A Levels (grades B, C, C or above) or four Scottish Highers (grades B,B,B,C or above) – or a Level 3 equivalent qualification.
Alongside that, we’re looking for people who:
We offer a starting salary of £23,900.
We offer everything from healthy eating initiatives, health checks, and exercise classes through to products, policies, and support designed to help people stay healthy. And our smart working initiative gives our people the chance to work from home.
You’ll get your apprenticeship training, plus additional role-related qualifications as part of a structured development programme.
Expect great managers, mentors, and buddies who’ll help you grow into your role and support you every step of the way. Plus, you’ll be part of our Aviva apprentice community.
We love to give back to our local communities, so we offer everyone up to 21 hours of paid work time to volunteer for good causes or to get involved in things like education or outreach programmes.
We’re big on empowerment, so we have a self-led learning culture. As part of that, we provide digital access to all sorts of useful on-demand learning content.
You’ll get a bonus if you achieve what we’re looking for from an individual and company perspective. Plus, you’ll get up to 40% off a selection of products for yourself and your family through MyAviva Extras.
25 days of holiday, plus bank holidays.
During the application process, we’ll want to hear about what you enjoy doing and what you are good at. And it goes without saying you’ll need to feel a connection with our values.
Sounds good? Great. Here’s what you need to do now.
If we can help to make the process smoother for you with any additional support or reasonable adjustments, please just let us know by emailing avivaearlycareers@aviva.com.
For the initial online application, we’ll ask you to attach a copy of your CV and answer a short questionnaire about your motivations for this programme. We want to hear about what you enjoy doing, what you are good at, and of course, what appeals to you about working at Aviva.
If you’re shortlisted, the next stage is online testing. We ask everyone to complete a numerical reasoning and situation strengths test. If you’re someone who likes to prepare, you’ll be pleased to know you can do a practice test before attempting the real thing.
If you pass the online tests, you will be sent a link to complete a video interview. This is where we learn more about you and explore your motivations for choosing a role at Aviva.
If you do well, you’ll be invited to a virtual assessment day where you’ll get to show what you can do. Impress us and you’ll be offered the role. Most of our positions will start in September 2024. We’ll keep in contact with you between the time you receive your offer and start in your role, where you can expect a warm welcome.