Glasgow and Norwich
As a Claims Apprentice you’ll start by learning the ropes within one of our Motor Claims Notification teams. These are the teams our customers call when they first want to notify us about a claim. After this, your next placement is likely to be in a more specialist team, such as Liability or Loss, giving you the chance to develop more detailed and specialised experience and knowledge. From here, you could move to a different area to broaden your experience still further or decide to dive deeper into a specialism.
In England will work towards your Level 3 Insurance Practitioner Apprenticeship and will also see you gain your Cert CII (Certificate in Insurance from the Chartered Insurance Institute. In Scotland you will study for the Providing Financial Services SCQF6 where you can also gain your Cert CII alongside.
To join us in any of these roles you will:
- Have at least five GCSEs or Scottish National 5s at A*-C or 9-4 grade (or equivalent), including English, Sciences, and Maths
- Be passionate about helping customers
These roles call for someone with excellent communication ability – we’re not looking for fast talkers, but rather people who can empathise with others and can explain complex issues in simple and clear language. You’ll need to be both understanding and transparent – and you won’t be afraid to look at alternative ways of working to get the best outcome for the customer and the business.