We’re all united in our determination to deliver a better tomorrow for our customers. Doing so takes all of us, whether we’re working in a team that ensures a strong balance sheet so we can be here for customers long-term, or one that’s responsible for helping them in their moment of need. We know that to succeed takes care, commitment, confidence and community – the values that drive everything we do.
There’s more to Aviva than insurance, savings and pensions. We’re on a mission to make a difference in everything we do.
We’re acting on climate change and helping others do the same. We’re building stronger communities and investing in a future we all want to live in. And we’re changing the way we do business by championing everything from the living wage to women leaders.
See how we’re changing the world for the better.
The fact we’ve been around for more than 320 years speaks volumes about our experience. And a place in the FTSE 100 says something about our commercial success. What we’re most proud of, however, is the reputation we’ve developed over that time. And how it’s helped us grow to become the inclusive, diverse and forward-thinking business we are today.
Today, some 18 million customers in the UK rely on us for help and support in all kinds of situations. It could be a minor bump in the car on the school run. A drone grounding a flight. A sudden windfall. A flood. An early retirement. A cat deciding it wants out of your car by clawing through the roof.
(Yes, that happened, a customer claimed and we paid it, of course.)
We give passionate people the opportunity to shape things. Create things. To shake things up. We give them work that’s as rewarding as it is challenging. And we trust them to deliver the results we need. Everyone here has a say in how the business is run. And if they see something we’re already doing that could be done better, we’re always ready to listen.
We want everyone to be proud of being part of this great organisation, and to share in our successes. Those successes depend on us sticking to the values that make us who we are. Our values are the things we believe in. The traits that help us improve the lives of customers and build a better tomorrow for them, for Aviva, for you and everyone else who works here.
Because we stand up for what we believe in. We act with courage, keep our promises and take ownership of our work.
We understand the impact we have on the world and take seriously the responsibility that brings with it. We will play our part in tackling the climate crisis. We commit to a better tomorrow.
Because we understand the positive difference we make in our customers’ lives every day. We truly listen to see beyond the policyholder to a person with plans and dreams.
We solve problems for our customers, and for each other. We build relationships that no-one else can. Empathy is our strongest force.
Because we recognise the strength that comes from working as one team, collaborating and winning together for Aviva, for each other and for our customers.
Aviva is built on a foundation of trust and respect. Our strength comes from our connection – to each other, to our customers and partners and to the communities around us.
Because we believe that the best is still to come – for our customers, our people, and society. We’re not just here for now; we’re here to imagine and to innovate for the future, creating value for customers and shareholders.
We are brave and passionate, setting new standards for ourselves and the competition. With a humility that is as important as the ambition that drives us.
Having a set of values is one thing. But unless they’re things that people can relate to and believe in, they’re just words.
So we wanted to know, what do our values – Care, Commitment, Confidence and Community – really mean to our people?
We care about our people and our excellent talent team will support you throughout the recruitment process. If you require any information about wrongdoing during recruitment or pre-contract negotiations, such as breaches of law or regulations, you can report your concerns using our whistleblowing service, Speak Up.
If you want to raise a personal grievance about your recruitment experience, you can find the information to make a complaint here.
For more on Speak Up, including how to raise a concern, visit our Speak Up page
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