Application process

Man and woman having a drink together in a coffee shop

Application process

Different roles have slightly different processes. Most importantly we want to help everyone who applies here to be able to show us who they are (we’re big on individuality), and what they can do. So here are a few pointers: First up, you’ll need to make an application online. Do well at that stage, and we’ll be in touch about the next steps. You might need to do some online assessments, or we might simply invite you to come and meet us so we can see if we’d be a good fit for you (and vice versa). Either way, we’ll get in touch with all the details – the time, location, format, what to bring along, how we’d like you to prepare and who to chat to if you’ve got questions. If you can’t make it anymore, just let us know. Hopefully, you’ll be OK to give us 24 hours’ notice. After your final interview or assessment, we’ll be in touch as soon as possible to let you know if it’s a no or a great big yes.

If we can help to make the process smoother for you with any additional support or reasonable adjustments, please just let us know by contacting us on 0121 234 7609 or emailing 

Interview hints and tips

Some interviews are very regimented. Which is fine, for some companies. It’s just not very Aviva. What we’re focused on is exploring your strengths – and your ambitions.

That means talking about what you’d enjoy doing, rather than what you can do. What you’d like to do, rather than what you’ve been doing so far.

What does that mean in practice? What kinds of things will we be asking? Good question. Here are our answers:

NB – if you’re a seasoned professional with lots of interview experience under your belt, you’ll know most or all of this inside out and upside down. But it’s probably worth a quick look anyway, just in case we do some things slightly differently here.

Be yourself

We’re looking for diverse individuals. Show us who you really are, not who you think we might be looking for.

Keep our values front of mind

If your answers relate to them in some way, we’ll be very happy. A quick reminder: Care More • Kill Complexity • Never Rest Create Legacy

Think of the skills you’ll need – and how you can demonstrate them

This is just about telling us who you are and what you like to do. For customer-facing roles, for example, let us know about how you can connect with people from all walks of life, in all sorts of situations.

Lots of our questions are competency-based, so make sure you’re familiar with the competencies listed in the job advert. Make sure it’s clear how you’ve demonstrated them in other roles, or life in general.

Be prepared

Gather all the documents you’ll need for your pre-screening checks in plenty of time.

On the day…

  • Plan your route in advance and allow plenty of time. 
  • You’ve prepared, so smile and relax.
  • Don’t worry about taking time to think about the questions before you answer – we’re looking for humans not chatbots. 
  • Feel free to give us examples of your skills from all aspects of your life, not just work. 

We want to see who you are and what you can do, so expect plenty of questions

Here are some examples:

  • What do you like to do in your spare time?
  • What energises you?
  • How would your close friends describe you?
  • Do you most like starting tasks or finishing them?
  • Do you prefer the big picture or the small details?
  • Describe a successful day. What made it successful?
  • What are you good at?
  • What are your weaknesses?
  • What did you enjoy studying at school or university?
  • When did you achieve something you’re really proud of?
  • What do you enjoy doing the least?
  • Do you find there are enough hours in the day to complete your to-do list?
  • What tasks are always left on your to-do list?
  • How do you stay motivated?
  • How do you feel about deadlines?
  • Have you ever done something differently the second time around?
  • Do you think this role will play to your strengths?

You won’t know the questions in advance, but you can still plan ahead

Here are our top tips:

  • Get Googling – we’ll be impressed if you know about what we do and how we operate around the world (check out too).
  • Read the job advert again so you can pinpoint how you’d be a good fit – make some notes and feel free to bring them with you.
  • Focus on your strengths and think about what you enjoy doing – we want you to love life with us.
  • Think about your weaknesses as well – we’re big on development here at Aviva so we can help you to develop new skills and learn new things.
  • Remember this is a two-way process; a chance for you to put us in the hot seat too, so come along with some questions to ask us.

Avoid generic responses

Keep your answers focused on the role. And don’t be afraid to be honest. When we ask you about what you think you could do better, it’s not a trick question. Far from it. It’s a chance for us to work out how we could help you achieve more.

It’s not just about what you say…

…it’s also about the way you say it. Body language and tone of voice matter too. So be yourself and relax.

Ready for the next step?

This should have given you a bit more insight into what we’re looking for and how we make our recruitment decisions. Ready to apply?