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Customer Service

Thomas works out what really matters to our customers.

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Customer Service at Aviva

When the unexpected happens, we’re there to help. To resolve issues as quickly as possible so our customers can get on with their lives. The only way to do that is to make sure those customers speak to people who care. People with empathy. Good listeners.

We’re part of a heavily regulated industry, which means there are certain ways things need to be done. But you’ll always have the freedom to be yourself, day in and day out.

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Why join us?

Join us because you can be yourself. We’ll be all ears if you think there are things we could do better. You’ll be speaking to our customers every day, so you’re going to be best placed to tell us what people want and where we might be missing a trick.

Join us because although we’re a huge household name company, we look for individuals. You’ll be free to be yourself. To wear what you like. To bring your whole self to work. This is an opportunity to do work that matters, alongside people who care.

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What we do – and who we’re looking for

You could join us as a Claims Handler. Or as a Customer Service Adviser. Or in a whole host of other roles that are all about delivering brilliant service and shaping the way we work with customers.

For this area, we’re definitely looking for people people. You’re going to be advising and supporting people at some of the most stressful times of their lives, so empathy is a must-have. You’ll be a great conversationalist too. Able to cover all the points that matter, but also keen to inject your own personality.

Openings in Customer Service

Check out our latest opportunities

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Call Centre Sales Agent - Outbound (12-month FTC)

Customer Service 1 day ago

Customer Service Expert

Customer Service Sheffield, Glasgow, York 2 days ago

Home/CP Claims Consultant

Customer Service Home based 3 days ago

Inbound Customer Service Advisers

Customer Service York, Norwich, Sheffield 3 days ago

Customer Service Expert

Customer Service Norwich, Sheffield, York 3 days ago

Claims Manager - Financial Lines

Customer Service London, Bristol, York 4 days ago

View all 20 Customer Service roles

Register your interest

If you think you could be a good fit for us (and vice versa), join our talent community. As a member you will receive insights that will give you a fuller picture of what it’s like to work here and you’ll be first to know about any new roles.

Register

Hear from the team

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Ameer

Amnique

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Where you could work

Ready for the next step?

This is a chance to be part of a team that’s all about doing more for customers. So if you’re looking for real empowerment in a company that puts people first, it’s time to take a look at our current openings and make your application.

We currently have
105 roles across
10 locations, organised into
12 teams.