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Customer Service

Thomas works out what really matters to our customers.


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Customer Service at Aviva

When the unexpected happens, we’re there to help. To get issues resolved. And to try and get everything back to normal for our customers as quickly as possible. We can only do that by making sure those customers can speak to people who care. Empathetic people. Good listeners.

We’re part of a heavily regulated industry, so as you’d expect, there are certain ways things need to be done. But you’ll always have the leeway you need to be yourself and find the best ways to get tricky situations resolved. Basically, we’re looking for friendly humans, not for automatons.

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Why join us?

Join us because you can be yourself. We’ll be all ears if you think there are things we could do better. You’ll be speaking to our customers every day, so you’re going to be best placed to tell us what people want and where we might be missing a trick.

Join us because although we’re a huge household name company, we look for individuals. You’ll be free to be yourself. To wear what you like. To bring your whole self to work. This is an opportunity to do work that matters, alongside people who care.

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What we do – and who we’re looking for

You could join us as a Claims Handler. Or as a Customer Service Adviser. Or in a whole host of other roles that are all about delivering brilliant service and shaping the way we work with customers.

For this area, we’re definitely looking for people people. You’re going to be advising and supporting people at some of the most stressful times of their lives, so empathy is a must-have. You’ll be a great conversationalist too. Able to cover all the points that matter, but also keen to inject your own personality.

Openings in Customer Service

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If you think you could be a good fit for us (and vice versa), join our talent community. As a member you will receive insights that will give you a fuller picture of what it’s like to work here and you’ll be first to know about any new roles.

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Where you could work

Ready for the next step?

This is a chance to be part of a team that’s all about doing more for customers. So if you’re looking for real empowerment in a company that puts people first, it’s time to take a look at our current openings and make your application.