Man sitting in foyer of Aviva Norwich headquarters smiling at camera
Customer Service

Thomas works out what really matters to our customers.

View all Customer Service roles
Man smiling at colleague who is holding documents

Customer Service at Aviva

When the unexpected happens, we’re there to help. To resolve issues as quickly as possible so our customers can get on with their lives. The only way to do that is to make sure those customers speak to people who care. People with empathy. Good listeners.

We’re part of a heavily regulated industry, which means there are certain ways things need to be done. But you’ll always have the freedom to be yourself, day in and day out.

Man wearing a headset, working on a laptop

Why join us?

Join us because you can be yourself. We’ll be all ears if you think there are things we could do better. You’ll be speaking to our customers every day, so you’re going to be best placed to tell us what people want and where we might be missing a trick.

Join us because although we’re a huge household name company, we look for individuals. You’ll be free to be yourself. To wear what you like. To bring your whole self to work. This is an opportunity to do work that matters, alongside people who care.

Woman in glasses sat at a computer talking to a colleague

What we do – and who we’re looking for

You could join us as a Claims Handler. Or as a Customer Service Adviser. Or in a whole host of other roles that are all about delivering brilliant service and shaping the way we work with customers.

For this area, we’re definitely looking for people people. You’re going to be advising and supporting people at some of the most stressful times of their lives, so empathy is a must-have. You’ll be a great conversationalist too. Able to cover all the points that matter, but also keen to inject your own personality.

Openings in Customer Service

Check out our latest opportunities

Filter by:

Register your interest

If you think you could be a good fit for us (and vice versa), join our talent community. As a member you will receive insights that will give you a fuller picture of what it’s like to work here and you’ll be first to know about any new roles.

Hear from the team




Explore our environment

Several colleagues in a break out area workspace Wide shot of both old and modern buildings around a fountain in central Sheffield Dusk image of the Civic Centre in Southampton with its tall clock tower; long exposure so that lights are streaking across the image Dusk image of old brick buildings along the River Ouse in York Ceiling and upper view of the Marble Hall, Norwich Nighttime shot of the Clyde Arc bridge in Glasgow, Scotland Sunny shot of some buildings next to a wide river in Perth, Scotland

Where you could work

Ready for the next step?

This is a chance to be part of a team that’s all about doing more for customers. So if you’re looking for real empowerment in a company that puts people first, it’s time to take a look at our current openings and make your application.