Customer Service
Inside-out knowledge of the products you look after. That’s what we’ll give you. And that’s what you’ll share with our customers. You could be trained in anything from Pensions to breakdown cover or investment bonds, depending on the team you work in.
With 19.5 million customers, you’ll play a vital role. They might be coming to you with questions, or they may be experiencing a challenging personal situation. That’s one of the rewarding parts of the role – being there for someone who really needs your help whether that’s by phone, live chat or email.
Specialist Administrators take incoming customer calls and provide admin support for a specific product or team.
Customer Advisors and Customer Experts are the first point of contact for people who call or email us. Customers, financial advisors, solicitors or anyone else.
Scheme Owners are the expert contact for a particular scheme or product, filling in the blanks for both colleagues and customers.
