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Find a career that brings out your spark.
The future at Aviva is bright. Particularly for graduate loss adjusters in our rapidly expanding in-house team. Problem-solving, technical know-how and relationship-building are all part of the challenge in these roles. But ultimately, they’re are about being there for our customers when life goes wrong and helping to get things back on track as quickly and with as little disruption as possible. Wherever you join us, you’ll be there in the thick of it from day one, making a real and positive difference in people’s lives.
Salary: £32,500
Duration: Permanent role from day one, with two year development programme
Locations: Glasgow or Perth
Applications for the Claims graduate pathway are now closed.
Loss adjusting is an exciting and dynamic path where you’ll be helping people at the most challenging times. At Aviva, we’re building our internal loss adjusting team, with the ambition to lead the market and we’re eager to welcome fresh talent from diverse backgrounds. If you’re just starting out in your career, this is a chance to bring your unique perspective and ideas to a growing field.
As a loss adjuster, your role will be vital – you’ll support customers when they need it most, evaluating claims from various scenarios like fires, floods, or burst pipes. Every claim is different, and you’ll act as a project manager to ensure our customers get back to normal as quickly as possible.
With climate change increasing the frequency of severe weather events, there’s a real need for innovative thinking in how we support our customers and adapt our strategies for the future. And with sustainability high on the agenda, you’ll become an expert in eco-friendly repair methods and restoration techniques.
You’ll also have the chance to work with local authorities and industry bodies on community issues like flood defences and tackling insurance fraud. Along the way, you’ll develop a deep understanding of insurance principles and gain qualifications with professional bodies like the Chartered Institute of Loss Adjusters, Royal Institution of Chartered Surveyors and the Chartered Insurance Institute, amongst others.
And that’s not all. In years one and two, you’ll also benefit from our supported central development programme, giving you everything you need to become a well-rounded professional and a future business leader.
Our graduate roles in Claims are based in Glasgow and Perth. Wherever you are, the likelihood is you’ll balance time in the office with working from home. We call this Smart Working. Three days in the office and two days from home is typical, but this will vary between teams. When you join us, your leader will take time to discuss this with you, and agree what works best for you, your team and the business.
Even with our Smart Working approach, it’s important to note that you’ll still need to live within commuting distance of the relevant office. That way you’ll get to spend time with your team in person, as well as virtually, and have access to the right internal support networks to help you succeed.
You’ll either already have a degree (in any subject) or be on track to graduate by the end of Summer 2025 and be available for full-time work from September 2025.
We’re looking for strong communicators with a genuine customer focus. We believe that understanding our customers’ needs is key to delivering exceptional service. So if you’re someone who thrives on building relationships and feels comfortable engaging with people at all levels, you’ll fit right in.
We also value problem-solvers who are eager to seek out improvements. Whether it’s through critical thinking or negotiating with others, we want individuals who can identify challenges and craft effective solutions. If you’re passionate about making a difference and enjoy working collaboratively to achieve results, we’d love to see how you can contribute to our team.
That’s what we want to see. So, each stage of our application process is designed to bring out the best in you. Below is a step-by-step guide, which you’ll see varies slightly depending on the pathway you choose.
If we can help to make the process smoother for you with any additional support or reasonable adjustments, please let us know by emailing avivaearlycareers@aviva.com.
For the initial online application, we’ll ask you to attach a copy of your CV and answer a short questionnaire about why you’re interested in this programme. We want to hear about what you enjoy doing, what you’re good at, and how you connect with our values.
If you’re shortlisted, the next stage is online testing. For all pathways, this includes a Situational Strengths test – featuring tasks and scenarios that show us how you like to work, your thought processes and your personal strengths.
For Accountancy, Actuarial, Claims, Finance, Underwriting and Wealth, there’s also a Numerical Reasoning test. And if you choose Software Engineering within Technology, you’ll be asked to complete a coding test.
If you pass the online tests, you’ll be sent a link to complete a recorded video interview. You’ll be given a series of strengths-based questions – with a practice question first – and our online system will guide you through the process step by step. During the interview, you’ll have the chance to tell us what’s made you want to start your career with Aviva.
If you do well, you’ll be invited to an assessment day. It’s your opportunity to get insights into what it’s like to work at Aviva and to meet some of the people who work here. Impress us there and you’ll be offered the role to start in September 2025.
Designed to augment your role-based training and any qualifications you’re working towards, whichever graduate pathway you choose, during the first two years you’ll complete the Central Development Programme.
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The work you do at Aviva will make a real difference to our customers, and we’ll recognise your contribution with a range of benefits to suit the life you live.
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Our graduate offerings are based in some of the UK’s most vibrant cities, all of which are great places to live and work. Details of the specific locations available on this pathway are shown above, and you can find out more about each location below.
Our locations
