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Claims apprenticeship pathway

Become a guiding light for our customers

Deliver the service that makes us stand out

Is Claims right for you?

Serving over 19.5 million customers is what drives us all at Aviva. And our Claims team are firmly behind the wheel. The world of motor claims is ever shifting, but you can be the constant our customers turn to for support they trust. All while keeping things clear and simple.

You’ll be answering questions, solving problems, seeking answers, and providing a friendly, reassuring voice when it’s needed most. Our customers come from every walk of life. And we count businesses among them — from market stall traders to some of the biggest and most successful companies around.

So, if you thrive on building relationships and empathy is your superpower, there’s a lot to love about Aviva.

Salary: £25,100
Duration: Permanent role from day one with two year learning programme.
Locations: Norwich

What you can expect

Expect a permanent role from day one. Our Claims team has a crucial role to play, and every day they make a meaningful difference to people’s lives. We pride ourselves on putting our customers and our people first.

As a Claims Apprentice, you’ll be first to speak to customers when they need to make a claim. It’s your job to gather the important details, like what happened and what state their vehicle is in. This will help you make the right decisions on liability and create bookings with our suppliers, so you can get our customer back on the road as quickly as possible.

You’ll show genuine empathy for each of our customers, working proactively on their claim to make their lives as easy and stress free as possible. You’ll need to juggle multiple tasks, work with our digital systems, and be a calm and confident voice on the end of the phone, making quick decisions to get the right outcome on every claim.

While you work, you’ll study for the Level 3 Insurance Practitioner qualification. The apprenticeship typically takes about fifteen to eighteen months to complete and is designed to give you the skills and knowledge you need to advance your career in insurance. You’ll learn about the industry, including the tricky but necessary world of regulation, as well as key areas such as underwriting and claims. You’ll also learn about all our popular insurance products, including motor, household, healthcare, and commercial insurances. 80% of your time will be spent getting hands-on experience in your day-to-day role, and 20% of your time will be dedicated to your apprenticeship studies.

Better yet, you’ll be part of a supportive team that’s committed to your growth. We believe in nurturing talent and giving you the right tools to succeed. Your colleagues will mentor you at every step, so you’ll be ready for any opportunity that comes your way.

And that’s not all. You’ll also benefit from our two-year central development programme, giving you everything you need to be an all-round professional.

Where you’ll be based

We have Claims Apprentice opportunities in our Norwich office.

After your training and induction period, you’ll probably balance time in the office with working from home. We call this Smart Working. It’s typically three days in the office and two days from home, but this can vary from team to team. When you join us, your leader will discuss this with you, and agree what works best for you, your team and the business.

Even with our Smart Working approach, you’ll still need to live within commuting distance of the office. That way, you’ll get to spend time with your team in person, as well as virtually, and can access our colleague support networks to help you to succeed.

Norwich

What you’ll need

To join us on a Level 3 Apprenticeship, you’ll need at least five GCSEs at grades A*-C (9-4) or have equivalent qualifications. These must include English and Maths.

We’re also looking for strong communicators with a genuine customer focus. We believe that understanding our customers’ needs is key to delivering exceptional service. So, if you’re someone who thrives on building relationships and feels comfortable engaging with people at all levels, you’ll fit right in.

We also value problem-solvers who are eager to seek out improvements. If you’re passionate about making a difference and enjoy working collaboratively to achieve results, we’d love to see how you can contribute to our team.

In addition to meeting the above criteria, you must:

  • have lived in the UK or European Economic Area (EEA) for at least 3 years by the start of the apprenticeship in September 2025.
  • be eligible to work full-time in the UK for the entire duration of the apprenticeship.
  • be available for full time work from September 2025 when all our apprentice roles start.

Please note this job role isn’t sponsorable under the Home Office points based system.

Show us your spark

During the application process, we’ll want to hear about what you enjoy doing and what you’re good at. And it goes without saying you’ll need to feel a connection with our values.

Sound good? Great. Here’s what you need to do now.

If we can help make the process smoother for you with any additional support or reasonable adjustments, please email us at avivaearlycareers@aviva.com.

Step 1 – Apply online

For the initial online application, we’ll ask you to attach a copy of your CV and answer a short questionnaire about why you’re interested in this programme. We want to hear about what you enjoy doing, what you’re good at, and how you connect with our values.

Step 2 – Online tests

If you’re shortlisted, the next stage is online testing. For all pathways, this includes a Situational Strengths test – featuring tasks and scenarios that show us how you like to work, your thought processes and your personal thoughts along with a Numerical Reasoning test.

Step 3 – Video interview

If you pass the online tests, you’ll be sent a link to complete a recorded video interview. You’ll be given a series of strengths-based questions – with a practice question first – and our online system will guide you through the process step by step. During the interview, you’ll have the chance to tell us what’s made you want to start your career with Aviva.

Step 4 – Assessment day

If you do well, you’ll be invited to an assessment day. It’s your opportunity to get insights into what it’s like to work at Aviva and to meet some of the people who work here. Impress us there and you’ll be offered the role to start in September 2025.

Meet the team

Jack

Louisa

Central development programme

Designed to augment your role-based training and any qualifications you’re working towards, whichever Early Careers pathway you choose, during the first two years you’ll complete the central development programme.

Find out more

What you’ll get

The work you do at Aviva will make a real difference to our customers, and we’ll recognise your contribution with a range of benefits to suit the life you live.

Find out more

Locations

Our Early Careers offerings are based in some of the UK’s most vibrant cities, all of which are great places to live and work. Details of the specific locations available on this pathway are shown above, and you can find out more about each location below.

Our locations

Ready for the next step?

If you’re looking for real empowerment in a company that puts people first, it’s time to make your application.

We currently have
211 roles across
12 locations, organised into
6 teams.