Red lanterns at night
Working at Aviva

Proud to be different


Woman stood at florist shop door

Who we are

Insurance. It’s just a load of people in suits saying no. Right?

Wrong. Well, not at Aviva, anyway. We’re people with a purpose. People who get involved to make a difference, who do everything we can today to build a better tomorrow.

In our offices, you can wear whatever you feel comfortable in. We’re not big on dress codes, but we are big on diversity. We value different backgrounds, experiences and perspectives. In fact, we actively look for them when hiring. We give our people ownership – a chance for them to have a say in how we run our business. To work here means to be part of something meaningful. To make important decisions that impact lives. To redefine an industry and realise your potential in the process.

Multi coloured bars of soapYellow wheels from a carriage parked upGinger cat on a car roofTwo children in the back of a classic carClose up of smiling manDog peering over a wooden wallDog on a bench with owner fastening lead
Multi coloured bars of soapYellow wheels from a carriage parked upGinger cat on a car roofTwo children in the back of a classic carClose up of smiling manDog peering over a wooden wallDog on a bench with owner fastening lead

Here for mishaps – and naughty cats

Life has a funny way of throwing things at us when we least expect them. Could be a minor bump on the school run. A drone grounding your flight. A sudden windfall. A flood. An early retirement. A cat deciding it wants out of your car by trying to claw through the roof. (One of the stranger claims we’ve had. It was paid, of course.)

Some 18 million customers across the UK have placed their trust in us, for everything from car insurance, to pension plans, to investments. They trust that Aviva is the best place to protect what matters to them and save for their future. It’s our people, with their pioneering new ideas, their initiative and their empathy who help us earn – and keep – that trust.

Our culture

Before they get to know us, a lot of people think we’re going to be a stuffy insurance company. Cold and corporate. The reality is very different. We know that people do their best work when they feel relaxed. Empowered to be themselves. It enables us to do more for our clients. And we think it makes this is a very nice place to work.

Put simply, we like people to be involved. So we have six global communities:

  • AvivAbility – developing a disability smart workplace,
  • Aviva Balance – supporting gender parity,
  • Aviva Carers – supporting carers and parents,
  • Aviva Generations – promoting an intergenerational workplace,
  • Aviva Origins – celebrating cultural difference; and,
  • Aviva Pride – being yourself at work.

What we believe in

For some businesses, ‘values’ might just be a page on a website. But we live and breathe them. They make us better at helping our customers, and better at contributing to a sustainable future.

Our colleagues talk values

Having a set of values is one thing. But unless they’re things that people can relate to and believe in, they’re just words. So we wanted to know, what do our values – Care, Commitment, Confidence and Community – really mean to our people?

They told us how they see and experience each value in their day-to-day lives here at Aviva. About how they empower us to make a positive difference to each other, the places in which we work, the wider world and most importantly of all, our customers.

Be empowered to do more – for more

In some companies, everything is all about what the bosses say. What they think. What they tell you to do. But not here. Here, everyone gets a say. We think it makes sense for the people who are getting things done to have a voice.

It means in every role, in every team, you can share your ideas. Think something could be done better? Tell us. Thought of a new way to help customers? We’ll be all ears.

For us, progress happens when passionate people get to shape things. Create things. Disrupt the norm. So expect to be tested (in a good way). And expect to be trusted. At every turn.

Red lanterns

Bring your whole self to work

Working at Aviva means doing it your way. It means bringing your wild side to work, or your quiet side. Feeling free to stand up for what you believe in, and speak up when you disagree.

The way we see it, when our people are happy, our customers are happy. And that’s why we invest in your mental and emotional wellbeing, your professional learning and personal development. It’s why our employee communities have over 5000 members from different ages, races, religions, belief systems, sexual orientations and gender identities. It’s also why we embrace diversity of thought, and welcome people with autism, dyslexia, ADHD and others on the neurodiversity spectrum.

Here for every customer today, for an even better tomorrow

We know what you’re thinking. Well, we think we do. If you had a pound every time you read about a company putting customers first, you wouldn’t need to be on a recruitment website because you’d be living the high life in an exotic location.

But at Aviva, we really are driven by what our customers need, and what we think they might want. It could be a rolling contract – not having to be locked in for a year. An app that puts them in control. Policies with a 98% pay-out rate. Advisors who are friendly and human and not just reading a script. People who understand what matters. People like you.

Two informal meetings taking place in the canteen at round tables, one male looking to camera smiling

Your development

For us, development isn’t just about moving upwards. We empower our people to move sideways too. So no matter what department you start in, you’ll have the chance to experience life in different teams. To learn from diverse colleagues. To dream up ways we can create ever-better solutions. And if you do decide you’d like to progress to the next level, we’ll be right behind you every step of the way.

You’ll be part of a vibrant environment with state-of-the-art facilities, innovative systems and customer-focused processes – and you’ll have the training you need to make the most of them.

In other words, we’re all about getting the best out of you and giving you the best. With us, you’ll be supported to grow and to achieve your goals as well as ours.

Love to learn?

There are some things that can’t be taught. Some people just happen to be naturally in tune with our four core values: Care, Commitment, Community and Confidence. But there are plenty of things that definitely can be learnt. Which is why we have so many great training and development opportunities.

Two hands hanging bunting together

We’re responsible.
And we’re sociable.

We’re a big organisation. And that means we have a big sense of responsibility. We want to do what’s right for our people. The planet. And our communities. We’re very involved in tackling climate change. In fact, we became the first carbon neutral international insurer way back in 2006. Our community investment totalled £17.6 million in 2018. We partner with the Red Cross to build more resilient global communities. And we’ve helped 7,000 projects since 2015 (we’re really proud of that – we originally set out to help 5,000 by 2020).

Time to care

If you’re thinking about becoming a parent, or you’re a parent already, you probably want to know how we do things around here when it comes to parental leave and pay. Especially if you’ve heard that we take a slightly different approach to most organisations (in a good way!) – not least by offering our employees market-leading equal parental leave.* Being a parent is another full-time job – and so is being a carer. That’s why we also offer carers at Aviva extra paid leave, to support them as best we can.

*All adoption, maternity/paternity and parental leave benefits will apply when you’ve worked with us for a qualifying amount of time.

Doing the right thing for parents

Since 2017, we’ve offered equal paid and unpaid parental leave to people of all gender identities and sexual orientations. It’s available whether you’re part-time or full-time, and we’ll encourage flexible working when you return.

But don’t take our word for it. Press play on the video below to hear what parents and their little ones think.

Walking the walk

We’ve won plenty of awards for being an inclusive and diverse employer. And of course we’re proud of that. But it still makes us ever so slightly uncomfortable to be rewarded for doing what we believe should come naturally to every company. That’s why we don’t rest on our gilded laurels. Every day we work with a wide variety of inspiring partners to create a better working world for all.

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