Working at Aviva

Proud to be different


Who we are

Insurance. It’s just a load of people in suits saying no. Right?

Wrong. Well, it might be the case for some insurance companies. But not ours. We’ve got to where we are today by being different. And we’ve been able to be different because we celebrate difference.

We look for diverse people. We’re not big on dress codes. Wear what you want as long as you feel comfortable – and everyone else does. (Yes, that does mean birthday suits are out.)

We give our people ownership. A chance to have a say. Scope to be genuinely helpful not needlessly obstructive. Life here means being part of something meaningful. It’s about redefining an industry. Rediscovering what you’re really about. And realising all of your potential. Every last bit of it.

Here for mishaps – and naughty cats

Life has a funny way of throwing things at us when we least expect them. Could be a minor bump on the school run. A drone grounding your flight. An illness. A flood. A cat deciding it wants out of your car by trying to claw through the roof. (One of the stranger claims we’ve had. It was paid, of course.)

When you’re supporting some 15 million UK-wide customers, you come across all sorts of things. What matters to us is that we have a team of people here who want to help by using their initiative, improving insurance and making Aviva a true pioneer.

Be empowered to do more – for more

In some companies, everything is all about what the bosses say. What they think. What they tell you to do. But not here. Here, everyone gets a say. We think it makes sense for the people who are getting things done to have a voice.

It means in every role, in every team, you can share your ideas. Think something could be done better? Tell us. Thought of a new way to help customers? We’ll be all ears.

For us, progress happens when passionate people get to shape things. Create things. Disrupt the norm. So expect to be tested (in a good way). And expected to be trusted. At every turn.

Here for peace of mind now. And long into the future.

We know what you’re thinking. Well, we think we do. If you had a pound every time you read about a company putting customers first, you wouldn’t need to be on a recruitment website because you’d be living the high life in an exotic location.

But at Aviva, we really are driven by what our customers need, and what we think they might want. It could be a rolling contract – not having to be locked in for a year. An app that puts them in control. Policies with a 98% pay-out rate. Advisors who are friendly and human and not just reading a script. People who understand what matters. People like you.

Love to learn?

There are some things that can’t be taught. Some people just happen to be naturally in tune with our four core values: Care MoreKill ComplexityNever Rest and Create Legacy. But there are plenty of things that definitely can be learnt. Which is why we have so many great training and development opportunities.

We’re responsible.
And we’re sociable.

We’re a big organisation. And that means we have a big sense of responsibility. We want to do what’s right for our people. The planet. And our communities. We’re very involved in tackling climate change. In fact, we became the first carbon neutral international insurer way back in 2006. Our community investment totalled £17.6 million in 2018. We partner with the Red Cross to build more resilient global communities. And we’ve helped 7,000 projects since 2015 (we’re really proud of that – we originally set out to help 5,000 by 2020).

Bring your whole self to work

We have shared values. A shared ethos. Let’s see how we can do more for our customers. And better. But we also respect individuality. Being part of Aviva means being yourself. Being free to show your wild side. Your quiet side. Your adventurous side. Every side of you. Because if you’re happy, you’ll be better placed to help us deliver better all-round care for our customers. And to achieve even more in your career. Every step of the way.

If you fancy getting together with like-minded people, our employee communities have over 5,000 members and they cover everything from race and religion, gender and sexuality through to caring responsibilities, age, and mental and physical health.

Your development

For us, development isn’t just about moving upwards. We empower our people to move sideways too. So no matter what department you start in, you’ll have the chance to experience life in different teams. To learn from diverse colleagues. To dream up ways we can create ever-better solutions. And if you do decide you’d like to progress to the next level, we’ll be right behind you every step of the way.

You’ll be part of a vibrant environment with state-of-the-art facilities, innovative systems and customer-focused processes – and you’ll have the training you need to make the most of them.

In other words, we’re all about getting the best out of you and giving you the best. With us, you’ll be supported to grow and to achieve your goals as well as ours.

Time to care

If you’re thinking about becoming a parent, or you’re a parent already, you probably want to know how we do things around here when it comes to parental leave and pay. Especially if you’ve heard that we take a slightly different approach to most organisations (in a good way!) – not least by offering our employees market-leading equal parental leave. Being a parent is another fulltime job – and so is being a carer. That’s why we also offer carers at Aviva extra paid leave, to support them as best we can.

Sound interesting?

Check out our latest opportunities

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